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bjbj Scripts for the Online Tutorial Videos for the North Carolina Water and Wastewater
Rates Dashboard Video 1: Introducing all of the States Rates Dashboards Welcome to the
online tutorial for the Water and Wastewater Rates Dashboards. Today we will be showing
the 2010 version of the Rates Dashboard for the State of North Carolina, but the principles
underlying how to use and read this dashboard are the same for Rates Dashboards created
for other states as well, and will apply for later versions of dashboards. The details
may be different for each dashboard, but how the information is portrayed and how to use
the dashboard is the same throughout. Each state s dashboard has a few unique features,
but hopefully after viewing the tutorial for North Carolina s dashboard, you will feel
comfortable to use any of the states dashboards. These dashboards are created by the Environmental
Finance Center at the University of North Carolina s School of Government. Please direct
any questions about the dashboards to EFC staff. Contact information can be found on
our website at HYPERLINK "http://www.efc.unc.edu" www.efc.unc.edu . Also, many of the dials
and gauges on the dashboards have help buttons next to them. Clicking the help buttons will
reveal more information and a brief definition of the associated dial. The primary purpose
of the Rates Dashboards is to facilitate the comparisons of residential rates charged by
hundreds of drinking water and wastewater utilities in each state in different ways,
using additional information to provide a big picture context when comparing rates.
It is never enough nor wise to compare how much one utility charges its customers for
service compared to a few other utilities, without at least providing more contextual
information about that might explain why the rates may be justifiably different. No two
utilities are exactly alike. Each one has its own unique cost structure, a different
customer base, different levels of water use, and different operating environments all of
these factors significantly affect how much a utility charges its customers. In recognition
of the fact that all utilities are different, we wanted to facilitate smart comparisons
among utilities. If you are interested in comparing rates, then, you should compare
with utilities that are, for example, of the same size or have the same water source type;
not just indiscriminately with a handful of utilities that have little in common. The
Rates Dashboards are designed to make these comparisons easier for you since the utilities
are already grouped by characteristics that are similar to your utility The Rates Dashboards
also include other very important measures that should be considered when comparing rates,
such as a measure of the affordability of the rates in a given community, and whether
the utility is charging enough to recover its costs. More information about these comparisons
is provided in the next tutorial videos. PAGE \* MERGEFORMAT ~vkvkckckc[c[c hh8K gd v hi-D
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