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Welcome to Soundview's summary of Power Listening: Mastering the Most Critical
Business Skill of All, written by Bernard T. Ferrari.
Ferrari is the Chairman and Founder of Ferrari Consultancy and has worked for
over twenty years for McKinsey & Company.
He learned the value of listening in his initial career as a surgeon when he
needed to carefully listen to patients and ask direct questions for accurate
diagnoses.
As a consultant to CEOs and high-level managers, his witness that winning
both individually and organizationally depends on the superior ability to
listen to colleagues, customers, suppliers, and sometimes even competitors.
In Power Listening, Ferrari suggests developing a mental filing system to help
sift through and organize the layers of information and ideas that are gathered
by listening well.
By establishing file categories, the resulting information framework
encourages you to ask the right questions that can lead to effective
decision-making.
According to Ferrari, to be a power listener, focus on what you need to know.
Enter into conversations knowing either what information you need to collect
or what you should be prepared to communicate.
Recognize that good listening means having productive and respectful
interactions. Learn to uncover hidden pieces of information,
but know went to transition from debate to action. Getting to action is the whole
point.
Ferrari shows us how good listening can give you the power to improve your
organization's performance as well as your own.
Power Listening is summarized by Soundview Executive Book Summaries with
permission from the publisher, Portfolio Penguin. Enjoy the summary.