Social customer service is now a fully established requirement for customer support. Over half of 18-24 year olds use social media for customer care and half of social customer care users engage...
Social media is a very big part of my business, and I have been focusing on marketing myself through social media for I’d say at least five years now. I think it’s very important because it’s a way...

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Hi there! I'm so glad you tuned in today, since I have something a little different for you! Ok, for one, yes, you can see me. But there's so much more in store! Today I want to talk...
HELEN HUTCHINGS: Good afternoon, everyone, and welcome to the introduction to Social Media webinar. My name is Helen Hutchings from the Phillips Group and I am your host for today's webinar....
I recently attended a conference of business owners. I was amazed with some of the ideas, remarks, suggestions, that I received from other business owners, while talking during the conference. I heard...
Five essential steps for making social media work for your professional business. Like it or not, social media is changing the way we do business and has become an essential element of any successful...
I use Facebook to talk about what I eat, where I go... but how can social media help businesses? If you look at the statistics, which is on the screen here, "The power of social...

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[silence] Priscilla Lopez: Good morning, and welcome to the second of a three-part speaker series generously sponsored by Wells Fargo Bank. Today's hot topic, which obviously is very hot...