Princess diana

I knew what my job was; it was to go out and meet the people and love them.

I want my boys to have an understanding of people's emotions, their insecurities, people's distress, and their hopes and dreams.

The kindness and affection from the public have carried me through some of the most difficult periods, and always your love and affection have eased the journey.

Hugs can do great amounts of good - especially for children.

HIV does not make people dangerous to know, so you can shake their hands and give them a hug: Heaven knows they need it.

I'd like to be a queen in people's hearts but I don't see myself being queen of this country.

The greatest problem in the world today is intolerance. Everyone is so intolerant of each other.

I don't want expensive gifts; I don't want to be bought. I have everything I want. I just want someone to be there for me, to make me feel safe and secure.

Family is the most important thing in the world.

It's vital that the monarchy keeps in touch with the people. It's what I try and do.