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Social customer service is now a fully established requirement for customer support. Over half of 18-24 year olds use social media for customer care and half of social customer care users engage...
If you manage a page on Facebook, you have probably noticed that insights have changed. Now page admins have a detailed look at how their page has done over the past week. Facebook has organized...
Social media is not an exact science. Posting to Facebook should be easy, right? Tweeting is not brain surgery, so anyone can do it, right? No one debates the user friendliness of social media sites...

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I am with the Maryland Police and Correctional Training Commission, as Bruce said. My role there is the Research and Grants Coordinator. About two years ago, three years ago, I was asked if I could...
Content Management jobs are basically to do with producing and managing all content that appears on a website. That doesn't just involve the words, it can also include images, video, graphics...