Customerservice

Metro Bank is driving a revolution in banking. We aim to create fans, not customers and we have a culture that's all about surprise and delight. We have lollipops; we can add debit cards on...

Now we're going to discuss the types of customer service. I'm Pamela Unruh on behalf of Expert Village. Another simple factor to consider when you're dealing with a customer...

Hi There! This is Shep Hyken, customer service and experience expert and today's tool from my book Amaze Every Customer Every Time is Ask The Extra Question. Questions are a powerful way to...

Hi There! This is Shep Hyken Customer Service and Experience Expert and on this video I'm going to discuss how to turn your employee customer service best practices into standard practices. It...

Hello everyone, and welcome to Michelfalcon.com, a customer experience video blog to grow your profits and people. I'm Michel Falcon, and this is episode number four. In this episode...

UniFirst has been in business since nineteen thirty six and remains committed to continuous improvement. We're always seeking new ways to super serve our customers and their unique business...

My name is Maria Theodotou. Our business is T&M Cabinets, and we do cabinet joinery work for the domestic and commercial industry. My advice would be - to any other business - would be to...

[music] 00:16 Speaker 1: Okay. So, what is customer service? Look, put frankly, if you're at work, so your place of business, any interaction that you have with any other person whatsoever is...

I'm proud when I put the vest on, to say "I am the face of Network Rail". My name is Lydia Fenny. I'm a customer service assistant and I work at Waterloo Station. We...

In this section we're going to be discussing a model known as 123s of customer service. I'm Pamela Unruh with Expert Village. Now let's start with the obvious point in the 123s...