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AMY: My name is Amy Wallace.
I'm 31 and I've been a Blue Cross member my entire life.
JUSTIN: My name is Justin Wallace. I'm 33 years old.
Had coverage with Blue Cross Blue Shield for 13 years now.
WYATT: I am Wyatt Wallace, and I'm six years old.
AMY: When our son Wyatt was 5, we went
in for a routine tonsillectomy because of recurrent strep.
He had the surgery on a Thursday.
And by Sunday he was just really going downhill.
We took him to his primary care.
And he did a chest x-ray and said
that he had left lobe pneumonia.
He sent us to St. Francis Children's Hospital
where we realized that his condition was much worse.
And by the next morning he had a collapsed lung
and his chest cavity was filled with fluid.
It was very stressful from a mother's standpoint
to have to deal with that.
And the last thing that we wanted to have to worry about
was the financial end of that.
And having Blue Cross Blue Shield insurance we
knew that we didn't have to worry about that.
JUSTIN: It's good to have good coverage like the Blue Cross Blue Shield coverage
because we never had any issues getting those claims paid,
or getting him the care he needed, to see the doctors and
surgeons that he needed to see.
AMY: There was no hassle whatsoever.
We didn't have to sit in an office somewhere and all of that.
Our insurance information was faxed over.
And they saw our coverage, put us straight in a room,
and he was given the care that he needed immediately.
And he is much, much better now. He's recovered completely.
And we were very grateful for all the care
that we received throughout the process.
JUSTIN: We just consider ourselves very fortunate
that we had the Blue Cross Blue Shield coverage that allowed us to be able
to get the care from the doctors he needed to see and to get
the care that he needed, get him on the road to recovery.
WYATT: I feel great.