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Good customer service is not a matter of course.
Our mission is to ensure customers can do business with you easily,
free of obstacles
A precondition is that you really know the customer
that you know exactly at what point in his customer journey he has landed
and that you can predict why he has contacted your company
staff cannot identify the issue properly and resolve it during this single customer contact
First Time Fix
because you don't just want to exceed expectations you want to ensure he
becomes a loyal and profitable customer
with our customer service software this will become a reality because
Morphis makes software with which employees can really focus and serving a customer
we make software with which staff or even customers are guided step-by-step
through a dialogue or process
so they can't make any mistakes
we make software that allows an inexperienced employee to immediately
be deployed without getting in the way of experienced members of staff
we make software that provides continuous insight into who has done
what, when
and for which customer or what still needs to be done
we makes software that ensures customer wishes are fulfilled
across channels departments and systems
we makes software that gives you complete control of your
customer processes
in brief: our customer service software offers
consistent customer service crossed channel
intelligent 360 degree customer picture over the entire
customer journey
lean besd dialogue screens for first-time fix contact settlement
customer related bpm in which the customer processes from the initial
contact to the latest contact are anchored
and knowledge management for all perspectives and competencies