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(Anthony) ALL AROUND AMERICA,
THERE ARE HOTELS THAT ARE HURTING.
THEY'RE UNDERSTAFFED, MISMANAGED,
AND IN DESPERATE NEED OF A FACE-LIFT.
THAT'S WHERE I COME IN.
WHEN HOTELS ARE IN TROUBLE, THEY CALL ME.
BUT IN THE OLD WEST TOWN OF DRAGOON, ARIZONA,
CAN I HELP SAVE AN HISTORIC RANCH TURNED RESORT
(rattling)
UGH! OH!
I'M IN THE OUTDOORS IN THIS BEAUTIFUL COUNTRY,
AND I CAN SMELL URINE.
YEAH.
WHY AM I GOING OUT OF BUSINESS?
BUT YOU'VE BEEN HERE SEVEN YEARS, MAN!
I STARTED IT YESTERDAY MORNING.
THREE WEEKS.
SOMETIMES YOU JUST NEED A WARM BODY.
THAT'S THE STUFF THAT'S GOT TO STOP.
SOMEBODY THROW ME A LIFESAVER. HERE YOU GO.
IT'S SINKING JUST LIKE THIS PLACE.
I'M ANTHONY MELCHIORRI,
AND AFTER 20 YEARS IN THE HOTEL BUSINESS,
THERE'S NO PROBLEM I CAN'T FIX.
I'VE TURNED AROUND
SOME OF THE MOST FAMOUS PROPERTIES IN AMERICA,
FROM BOUTIQUE HOTELS TO BIG CITY LANDMARKS.
I'M ON A MISSION,
AND I WON'T STOP UNTIL EVERY HOTEL YOU CHECK INTO
IS PERFECT.
♪♪
TODAY I'M HEADED TO THE TRIANGLE T RANCH
IN THE HISTORIC TOWN OF DRAGOON, ARIZONA,
AND I'M EXCITED!
THE HOTEL IS AN HOUR OUT OF TUCSON,
INTO THE PERFECT AREA
FOR MOUNTAIN BIKING, HIKING, AND HORSEBACK RIDING.
THIS IS ABSOLUTELY AMAZING.
FOUNDED IN 1922, THE TRIANGLE T RANCH
IS THE SECOND-OLDEST RANCH IN ARIZONA.
IT HAS 11 GUESTHOUSES
WITH A WORLD-CLASS HORSEBACK RIDING PROGRAM,
ALL SITUATED ON A SPRAWLING 162-ACRE PROPERTY.
THE TRIANGLE T RANCH WAS BOUGHT BY LINDA KELLY IN 2005,
AND SHE THOUGHT IT WOULD BE A GREAT INVESTMENT.
I BOUGHT THE TRIANGLE T RANCH SIGHT UNSEEN AT THE END OF 2005,
AND IT'S BEEN THE SCHOOL OF HARD KNOCKS EVER SINCE.
IN THE PAST FEW YEARS,
LINDA HAS LOST MORE THAN $130,000,
AND IT'S NOW DRIVEN HER TO THE BREAKING POINT.
I'VE PUT A LOT OF BLOOD, SWEAT, AND TEARS INTO THIS PLACE.
BUT I'VE ABOUT RUN OUT OF FUNDS TO KEEP FLOATING THIS,
(rattling)
(Anthony) NOW LINDA'S DIGGING INTO HER SAVINGS
TO KEEP THIS INVESTMENT AFLOAT,
AND I'M HERE TO HELP HER TURN THIS HORSE RANCH AROUND
AND GET IT POINTED IN THE RIGHT DIRECTION.
"TRIANGLE T RANCH
HISTORIC RANCH EVENT & RETREAT CENTER."
THAT SOUNDS LIKE FUN.
IT'S NICER THAN I THOUGHT IT WOULD BE, THE FRONT.
DOESN'T LOOK DILAPIDATED, EXCEPT THAT ONE LIGHT IS OUT
AND FALLING DOWN.
AND THAT'S NOT A GOOD PRESENTATION AT ALL.
BUT SO FAR, SO GOOD.
OKAY, I HAVE A COUPLE SIGNS HERE,
SO I GOT TO MAKE SOME DECISIONS.
"SALOON & OFFICE."
SO THERE'S A SALOON AND AN OFFICE.
THAT WAS ONLY THE FIRST OF MANY.
AS I DROVE FURTHER DOWN THE ROAD
IN SEARCH OF THE FRONT DESK,
I CAME ACROSS ONE SIGN AFTER ANOTHER.
THEY ALL POINTED ME IN THE WRONG DIRECTION.
I SEE SOMETHING THAT LOOKS LIKE AN OFFICE.
IT DOESN'T LOOK LIKE SOMETHING THAT WOULD BE ON A RANCH,
BUT I WOULD IMAGINE THAT'S THE FRONT OFFICE.
THERE'S NO ONE HERE TO GREET ME,
BUT THIS LOOKS LIKE
THE PLACE I SHOULD STOP AND GET MY KEY.
SO FAR, THIS IS A POOR FIRST IMPRESSION FOR ANY GUEST
TRYING TO CHECK IN.
THIS DOES NOT LOOK LIKE THE FRONT DESK OF A RANCH,
BUT IT'S THE FIRST BUILDING I SEE, SO IT MUST BE.
AND AS I'M WALKING IN, I SEE GARBAGE TO MY RIGHT.
THERE'S A BIG GARBAGE BIN.
THERE IS SOMETHING GREETING ME-- A COBWEB,
A LIGHT THAT'S OUT, TAPE THAT WAS HOLDING SOMETHING UP,
A DOOR THAT'S A MESS.
THE FRAME IS CHIPPED.
THIS IS DISGUSTING.
YOU KNOW WHAT? THIS BETTER NOT BE THE FRONT DESK.
WELL, I LIKE THAT THEY GIVE YOU A FLYSWATTER.
THAT'S A NICE AMENITY.
I DON'T THINK THIS IS THE FRONT DESK.
THERE'S NO COMPUTERS. THERE'S A DIRTY RAG.
THERE'S BATTERIES,
AN ABANDONED PHONE, IT LOOKS LIKE.
THIS IS RIDICULOUS.
SO IF THAT'S NOT THE FRONT DESK, WHERE'S THE FRONT DESK?
MAYBE THAT'S THE FRONT DESK.
IT'S OVER 100 DEGREES OUTSIDE.
I'M HOT, SWEATY, AND I NEED SOME WATER.
I'VE BEEN WALKING AROUND LOST WAY TOO LONG,
AND I'M GETTING FRUSTRATED.
LOOK AT THIS FLAG.
THIS FLAG LOOKS LIKE IT'S BEEN HERE
SINCE "THE STAR-SPANGLED BANNER" WAS WRITTEN, AND WHAT IS THIS?
OH, I GOT TO GO TO THE BATHROOM. I HAVEN'T CHECKED IN YET.
I WANT EVERYBODY TO KNOW I HAVE NOT CHECKED IN YET.
SO--UGH! OH! WHOO!
I'M IN THE OUTDOORS IN THIS BEAUTIFUL COUNTRY,
AND I CAN SMELL URINE IN THE GREAT OUTDOORS.
WELCOME TO THE RANCH.
IT'S BEEN A HALF-HOUR SINCE I'VE ARRIVED,
AND I FINALLY STUMBLED ACROSS A BUILDING
THAT'S SHOWING SIGNS OF LIFE...
WELL, SORT OF.
THIS IS COOL.
(Anthony) IS THIS THE FRONT DESK?
ABSOLUTELY NOT, THIS IS THE SALOON.
I'M GOOD. I'M DEAN.
THAT'S THAT OUTFIT I NEED.
WELL, I'M LOOKING FOR THE FRONT DESK.
AND SO FAR, I'VE SEEN GARBAGE, AND I'VE SMELLED AN OUTHOUSE,
AND I WENT TO AN ABANDONED BUILDING.
THIS IS THE FIRST THING THAT I SAW
THAT ACTUALLY IS MAKING ME HAPPY.
DOES THIS HAPPEN A LOT WHERE PEOPLE COME IN HERE
NOT VERY OFTEN.
NO, NO, NO, NO, NO. I'M NOT LETTING YOU OFF THE HOOK.
YES, I DID. I DID.
YES, I DO HAVE PEOPLE COMING IN HERE LOOKING FOR THE FRONT DESK.
YOU'LL TAKE THE ROAD RIGHT DOWN HERE TO THE RIGHT
WHAT IS IT, LIKE A BLOCK?
OH, JUST A HOP, SKIP, AND A JUMP.
THE SALOON WAS COOL.
BUT I HAVE A BAD FEELING IT'S JUST ABOUT THE ONLY GOOD THING
I'M GONNA SEE ON THIS RANCH.
FRONT DESK? FRONT DESK, WHERE ARE YOU?
WHERE ARE YOU, FRONT DESK?
THAT DOESN'T LOOK LIKE THE FRONT DESK.
I FINALLY FOUND A SIGN THAT SAYS "OFFICE"
THAT'S ATTACHED TO A BUILDING.
I HAD TO GO TO THE BACK OF THE PROPERTY
TO FIND THE FRONT OFFICE.
WHY AM I GOING OUT OF BUSINESS?
I DON'T KNOW. LET'S GO FIND OUT.
THIS SHOULD BE FUN.
I'M NOT GREETED BY AN EMPLOYEE AS SOON AS I WALK IN.
"OFFICE CLOSED. PLEASE CHECK IN AT SALOON."
I WAS JUST AT THE SALOON.
I'M ASSUMING THIS SIGN MAY BE AS INACCURATE
(woman) HI, HOW ARE YOU?
I'M GOOD. HOW ARE YOU?
HI, ANTHONY. I'M ANNE MARIE.
NICE TO MEET YOU.
YES, IT IS.
IT IS.
(sighs) FIRST OF ALL,
IT IS.
BUT TO GET HERE TO THE FRONT DESK,
I'M SWEATING LIKE A STUCK PIG.
I CAN'T BE THE FIRST GUEST THAT'S EVER COMPLAINED
NO. IT IS.
THE SIGN'S CONFUSING.
I MEAN, IT'S RIDICULOUS.
EVERY SIGN POINTS ME TO AN OFFICE THAT'S NOT AN OFFICE.
APPARENTLY, THIS RANCH IS IN A LOT MORE TROUBLE THAN I THOUGHT.
THE RANCH EXPERIENCE IS HERE.
THE GUEST EXPERIENCE SO FAR SUCKS.
IN ORDER TO DO MY JOB PROPERLY,
LET ME GRAB US A KEY.
I WILL CERTAINLY BRING YOU.
I'M GONNA TURN THE ANSWERING MACHINE ON,
(man) LINE ONE.
SALOON. THE SIGN THAT'S ON THE DOOR.
THEY'LL--THEY CAN GO TO THE SALOON.
OKAY, BUT THERE'S NO ONE HERE, SO YOU'RE GONNA STEP AWAY
AND SOMEBODY'S GOT TO GO TO THE SALOON.
THE FRONT DESK OF ANY HOTEL
SHOULD NEVER BE LEFT UNATTENDED,
BUT CLEARLY, THE OWNER DOESN'T CONSIDER THIS A PRIORITY.
ALL RIGHT, SO WHICH ROOM ARE WE GOING TO?
AND WHAT'S THAT CALLED?
THAT IS CALLED STEVE McQUEEN.
STEVE McQUEEN WAS A TRUE LOVER OF THE GREAT OUTDOORS,
AND HE STAYED IN THIS VERY GUESTHOUSE,
WHERE HERE ON THE RANCH IS KNOWN AS A CASITA.
SO NUMBER 6 IS THE STEVE McQUEEN QUITE.
YES, IT IS.
HOW DO I KNOW THIS IS THE STEVE McQUEEN SUITE?
THIS LOOKS LIKE AN APARTMENT BUILDING
RIGHT.
I'M TAKING YOUR WORD FOR IT. I'M GONNA LIKE THIS ROOM?
LET'S HOPE SO.
LET'S GO.
WATCH YOUR STEP.
OKAY, I'M INTRIGUED.
AFTER EVERYTHING I'VE BEEN THROUGH,
THE LAST THING I EXPECTED IS THE ROOM TO ACTUALLY BE IN ORDER.
THE BEDSPREAD IS HORRIBLE.
WHEN I COME IN, I WANT TO FEEL LIKE I'M ON A RANCH,
WHICH I DO, BUT STILL, AS A GUEST IN TODAY'S DAY AND AGE,
I WANT A CLEAN BED THAT'S CRISP.
SO THIS BED IS NOT ACCEPTABLE,
AND I SEE A--LIKE, I DON'T EVEN KNOW IF THEY'RE STAINS.
I CAN'T TELL BECAUSE IT KIND OF ALL MESHES IN.
BUT I DEFINITELY DO SEE A HAIR RIGHT HERE,
AND IF THAT WAS ON A WHITE SHEET,
I WOULD HAVE PICKED THAT UP REALLY QUICK.
I CAN GET THE FEELING OF THE RANCH IN THE DRAPES,
IN THE COUCH, IN THE CARPET. I DON'T WANT IT ON MY BED.
RANCH AND CLEAN ARE SEPARATE.
SO NOW I HAVE TO TEAR OFF THE BEDSPREAD.
OKAY, THIS LOOKS CLEAN. IT LOOKS FRESH.
IT SMELLS PRETTY CLEAN.
SO THIS IS EVEN ACCEPTABLE, 'CAUSE I CAN SEE DIRT HERE.
IT DOESN'T HAVE TO BE WHITE.
SO IF THIS WAS THE TOP, I WOULDN'T MIND THIS
BECAUSE I CAN SEE IF IT'S CLEAN OR IT'S NOT CLEAN.
THIS IS A GOOD EXPERIENCE, OUTSIDE OF THE BEDSPREAD.
THE HANDCRAFTED HEADBOARD
THAT MAKES ME FEEL LIKE I'M AT THE TRIANGLE T RANCH--
IT'S SOMETHING THAT SEPARATES THEM
FROM THE COOKIE-CUTTER HOTELS.
YOU DON'T SEE THIS HEADBOARD IN A BRANDED HOTEL.
THAT, I CAN GUARANTEE YOU.
GIVEN MY FIRST IMPRESSIONS OF THE RANCH,
THIS ROOM BLEW ME AWAY.
I'M SO CONFUSED BY THIS PLACE
THAT I NEED TO TALK TO THE OWNER IMMEDIATELY.
THE FAMOUS LINDA.
UM, FAMOUS ANTHONY.
I'M GREAT. HOW ARE YOU?
IT'S BIG.
IT'S BIG. IT'S BEAUTIFUL.
AND AS BEAUTIFUL AS IT IS,
YEAH, I AGREE.
I'VE FELT IT FOR QUITE SOME TIME. YEAH.
OKAY, SO LET'S GO IN THE SALOON THAT I LOVE SO MUCH
ALL RIGHT.
WELL, I'LL TELL YOU SOMETHING, THIS SALOON IS AMAZING.
I DIDN'T THINK THIS EXISTED.
TELL ME A LITTLE BIT OF HISTORY OF THIS HOTEL,
OF THIS RANCH.
IT WENT ON AS A GUEST RANCH PRETTY SUCCESSFULLY.
WHO STAYED HERE?
THE ROCKEFELLERS AND THE VANDERBILTS
WERE FREQUENT VISITORS HERE.
FROM HOLLYWOOD, THERE WAS CLARK GABLE, GREGORY PECK,
FEELS LIKE JOHN WAYNE SHOULD BE HERE.
HE WAS?
SO THIS RANCH WAS GOOD ENOUGH
FOR THE MOST POWERFUL PEOPLE IN HOLLYWOOD,
SOME OF THE RICHEST PEOPLE OUT OF NEW YORK,
YES.
AND TODAY YOU GOT NOTHING.
CORRECT.
HOW DID IT GET LIKE THAT?
IT WAS THAT WAY WHEN I GOT HERE.
YEAH.
SO THE PROBLEM IS YOU.
YEP, I AGREE.
YEAH.
MM-HMM.
FINANCIALLY, HOW FAR ARE YOU AWAY
FROM CLOSING THE DOORS OR SELLING IT?
NO LATER THAN MARCH OF NEXT YEAR
AT THE POINT OF CLOSING THE DOORS.
IF IT DOESN'T TURN AROUND
WHERE IT'S MORE THAN JUST BREAKING EVEN,
WHERE'S THAT LEAVE YOU PERSONALLY?
THAT LEAVES ME ABOUT WASHED OUT.
YEAH.
IT'S A GREAT PLACE.
UM, IT SHOULD BE ABLE TO RUN.
I'M SORRY TO MAKE YOU CRY.
IT'S OKAY.
I NEED DIRECTION ON HOW TO PULL IT OUT.
I'M NOT SURE I'M THE RIGHT PERSON TO PULL IT OUT.
WELL, I GOT GOOD NEWS AND BAD NEWS FOR YOU.
THE GOOD NEWS IS
THIS PLACE IS RIDICULOUSLY SPECIAL,
AND ONCE PEOPLE KNOW ABOUT THIS PLACE,
YOU'RE GONNA MAKE A LOT OF MONEY.
THE BAD NEWS IS
MY STYLE AND YOUR STYLE ARE PROBABLY A LITTLE DIFFERENT,
BUT YOU HAVE TO LISTEN TO WHAT I SAY.
YEP.
YOU GOT ONE CHANCE LEFT, AND I'M GONNA HELP YOU.
THIS IS WORSE THAN OUTSIDE.
HOW DO YOU NOT FILTER OUT THE POOL, KNOWING I'M COMING?
YOU'VE TAKEN A LEGENDARY BUILDING
AND USED IT FOR A STORAGE AREA.
YOU KEEP DOING THE SAME THING
TRYING TO GET A DIFFERENT RESULT.
TO HELP OUT WITH EVERYTHING ON THE RANCH.
NOTHING.
I WAS IN JAIL.
YOU CAN KILL A GUEST. IT HAS HAPPENED.
I'M IN DRAGOON, ARIZONA,
TO HELP RESCUE THE TRIANGLE T RANCH.
SO FAR, I'VE DISCOVERED
THAT THE OWNER HAD NO PREVIOUS HOTEL EXPERIENCE
AND IS OVERWHELMED BY HER SITUATION.
THIS PLACE IS GORGEOUS.
BUT I BROUGHT IN DESIGNER CASEY NOBLE
TO TRANSFORM THAT EMPTY, NONDESCRIPT BUILDING I SAW
WHEN I FIRST CAME IN INTO AN AMAZING NEW WELCOME CENTER.
OH, I LOVE THIS.
NOW I'M GONNA SHOW YOU SOMETHING YOU'RE NOT GONNA LIKE.
THIS LOOKS LIKE A CONSTRUCTION TRAILER.
YEAH.
MM.
THERE'S NO USE FOR THIS BUILDING.
IT'S EMPTY?
ABSOLUTELY EMPTY.
AND IT'S THE FIRST THING THAT YOU SEE.
IT'S NOT ACCEPTABLE.
I'M THINKING YOU GOT TO WORK YOUR MAGIC HERE.
I DON'T KNOW WHAT WE HAVE GOING ON INSIDE. CAN WE TAKE A PEEK?
OH, JEEZ. OKAY.
OH.
ON OPPOSITE DAY.
MAYBE.
THIS IS WORSE THAN OUTSIDE.
THIS FRONT AREA SEEMS TO BE
REALLY TWO ROOMS.
CHECK-IN SHOULD FEEL LIKE A LITTLE BIT OF AN ADVANTAGE.
IT SHOULD FEEL LIKE A WELCOME CENTER.
WELL...
MY TRANSITION SHOULD START.
THIS IS A BIG JOB. THIS IS DEFINITELY A BIG JOB.
FAIR ENOUGH.
IT'S MY FIRST TIME WORKING WITH ANTHONY.
I'M REALLY EXCITED, BUT THIS IS A BIG CHALLENGE.
I NEED TO TAKE THIS UGLY, BORING, NO-CHARACTER SPACE
AND TURN IT INTO
THE FIRST GUEST EXPERIENCE ON THE PROPERTY
THAT MAKES A STRONG STATEMENT AND MAKES A REAL IMPRESSION.
IT'S THE NEXT MORNING,
AND IT'S TIME FOR ME TO SEE MORE OF THE RANCH.
IT'S THE LAST PLACE I'D THINK WOULD HAVE A POOL.
WOW! IT'S A REALLY NICE POOL.
LOOK AT THESE ROCK FORMATIONS.
PEOPLE SPEND HUNDREDS OF THOUSANDS OF DOLLARS
ON POOL AREAS TO HAVE--
AND PUT IN ROCK FORMATIONS AROUND THEIR POOL,
AND THIS IS NATURAL.
THIS IS WORLD-CLASS.
THIS IS AN ABSOLUTELY WORLD-CLASS DESTINATION POOL.
IT'S A DIRTY POOL.
ISN'T WHAT I WOULD EXPECT. I MEAN, IT'S ACTUALLY FILTHY.
NO ONE CLEANED THIS IN THE LAST COUPLE OF DAYS.
I'M GOING TO SKIM THIS POOL,
BECAUSE I'M NOT WAITING FOR SOMEBODY TO HELP ME.
LOOK, IT'S GOING RIGHT THROUGH THE BAG.
BY THE WAY, I'M A GUEST PAYING $300 A NIGHT
AND THIS IS WHAT A GUEST HAS TO CLEAN UP
BEFORE THEY GO SWIMMING.
MISMATCHED FURNITURE,
DIRTY.
LOOK. LOOK HOW DIRTY THIS IS.
THIS DOESN'T COST MONEY.
CLEAN IT. HOSE IT DOWN.
IT'S TOO-- IT'S EVEN TOO HOT OUT HERE
TO GET PISSED OFF ABOUT THIS.
HOW DO YOU NOT FILTER OUT THE POOL, KNOWING I'M COMING?
THIS IS CEMENTING IT IN MY HEAD THAT SHE'S GIVEN UP.
SOMEBODY THROW ME A LIFESAVER. THIS IS THE LIFESAVER.
THROW ME A LIFESAVER. HERE YOU GO.
IT'S SINKING JUST LIKE THIS PLACE.
FROM THE FRONT DESK TO THE POOL, THIS RANCH IS A MESS.
NOW THAT I'VE CHECKED OUT THE PROPERTY,
I'VE CALLED A MEETING WITH THE ENTIRE STAFF.
A WELL-TRAINED STAFF IS KEY
TO RUNNING A SUCCESSFUL HOTEL.
(woman) OH, YEAH.
I WANT TO GET TO KNOW YOU A LITTLE BIT
SO I CAN UNDERSTAND HOW TO HELP LINDA.
VICTOR.
HI, VICTOR. WHAT DO YOU DO, AND HOW LONG HAVE YOU BEEN HERE?
I'M THE CHEF HERE, AND I'VE BEEN HERE ABOUT A WEEK.
YEP.
YEAH.
I'M JOANNE. I DO HOUSEKEEPING HERE.
AND I'VE ONLY BEEN HERE ABOUT THREE WEEKS.
THREE WEEKS, AND YOU'RE DIRECTOR OF HOUSEKEEPING?
OKAY.
SARAH.
I STARTED YESTERDAY MORNING.
(laughter)
NO.
ARE YOU SERIOUS?
I'M PRAYING THAT THIS IS A JOKE BUT QUICKLY FIND OUT
THAT THERE'S NOTHING FUNNY ABOUT WHAT'S HAPPENING HERE.
I HAVE BEEN HERE SIX WEEKS.
THIS WAS MY FOURTH DAY.
OKAY. UH, CONGRATULATIONS.
EVERYBODY GIVE HIM APPLAUSE.
EMPLOYEE OF THE YEAR.
MY NAME IS VICKI.
AND I AM KIND OF A PINCH HITTER.
TO HELP OUT WITH EVERYTHING ON THE RANCH.
NOTHING.
OKAY, THAT'S A PROBLEM.
SHE SCREWED THIS PLACE UP PRETTY GOOD.
WE'VE ALL BEEN TRAINED FROM OTHER PLACES,
SO WE'RE NOT TRAINED ON SAFETY, SECURITY,
GUEST SERVICE, WE'RE NOT TRAINED.
ONE OF THE THINGS THAT OCCURS TO ME
IS THE TOTAL INCONSISTENCY ON ALMOST EVERY LEVEL.
YOU JUST DON'T KNOW WHAT'S GOING ON,
SO COMMUNICATION, TRAINING, AND GUEST EXPERIENCE.
IF I GIVE YOU THAT BEFORE I LEAVE,
YES.
(Victor) YES.
THANK YOU.
OBVIOUSLY, THIS IS A BRAND-NEW STAFF THAT NEEDS TRAINING.
BUT FIRST, I HAVE TO CHECK IN WITH CASEY
AND SEE HOW THE WELCOME CENTER IS SHAPING UP.
CASEY, GOOD. HOW ARE YOU?
HEY, GOOD TO MEET YOU.
OKAY, SO WHAT IS THIS?
THIS IS GONNA BE OUR OVERHANG OVER OUR ENTRY DOOR
OH, SO WE HAVE A LITTLE PORCH ALMOST.
YES, TO WELCOME GUESTS INTO THE BUILDING.
WELL, AND IT'S MOVED.
YES. YES.
I THOUGHT WE NEEDED MORE OF A FOYER SITUATION,
A LITTLE BIT OF A TRANSITIONAL SPACE.
(Anthony) I LIKE IT.
WHAT I SEE IN THIS SPACE IS A LITTLE BIT OF A CELEBRATION
SO IF WE CAN GET THAT AS SOON AS YOU ARRIVE...
THAT'S GONNA BE RIGHT IN LINE WITH MY MARKETING.
GOOD.
NOW THIS IS THE ACTUAL CHECK-IN.
THIS IS WHERE THAT BIG L-SHAPED NASTY DESK WAS LIVING
UNTIL I GOT RID OF IT.
I WANT IT TO FEEL A LITTLE MORE RESIDENTIAL, LESS COMMERCIAL,
BUT STILL OBVIOUSLY SHOWCASE
ALL THE THINGS YOU CAN DO ON THE RANCH.
I GOT AN IDEA.
(Anthony) I HAVE ANOTHER PROJECT FOR YOU.
ANOTHER PROJECT, JUST ONE. A SMALL ONE.
SEE THAT MOUNTAIN? JUST GOTTA MOVE--SEE THAT ROCK?
YOU JUST GOTTA MOVE THAT ROCK TO THE RIGHT A LITTLE. NO.
IT'S VERY EASY. THERE'S A POOL.
NOW A POOL ATTRACTS CHILDREN
YES.
I KNOW I CAN'T BRING MY WIFE AND CHILDREN HERE
WITHOUT MY CHILDREN HAVING A POOL.
THE NATURAL BEAUTY SURROUNDING THIS PLACE,
UH-HUH. OKAY.
EVERYTHING SURROUNDING IT IS CRAP.
FIX IT.
GOOD LUCK, MY FRIEND.
THIS IS A MOVIE SET
THAT YOU HAVE ON YOUR PROPERTY AND NOBODY KNOWS ABOUT IT.
HAVE YOU LOST YOUR MIND? REALLY?!
I'M IN DRAGOON, ARIZONA,
TO HELP RESCUE THE TRIANGLE T RANCH.
OF COURSE THEY HAVE HORSEBACK RIDING,
BUT WHEN YOU'RE OFF THE BEATEN PATH
AND YOU'RE A DESTINATION RANCH, YOU NEED TO PROVIDE MORE.
I WANT LINDA TO OFFER A NEW ACTIVITY FOR GUESTS,
SO I'VE BROUGHT IN JOHN HEIMAN FROM SOUTHWEST TREKKING
TO INTRODUCE HER TO A NEW KIND OF SADDLE.
IF PEOPLE WANT TO RELAX, THERE'S PLENTY OF PLACES TO RELAX,
BUT THIS IS ONE PLACE TO REALLY SEE NATURE,
TO REALLY SEE THE BEAUTY OF ARIZONA.
SO, JOHN, DOES THAT MAKE SENSE?
OR AM I JUST TALKING OUT OF MY BROOKLYN AIRHOLE?
I CERTAINLY AGREE WITH YOU. IT'S AN EXTRA DAY OF REVENUE.
THE ROCK FORMATIONS, SOMETHING LIKE THAT, ARE SPECTACULAR.
YOU CAN HAVE ALL KINDS OF GROUPS
AND TOURS COMING FOR THIS KIND OF ACTIVITY.
ALL RIGHT?
ALL RIGHT, SO LET'S GO.
THE TUCSON AREA
ATTRACTS OVER 7 MILLION VISITORS A YEAR.
A NEW ACTIVITY LIKE MOUNTAIN BIKING
IS A NEW ENTICEMENT TO A POTENTIAL GUEST.
I TELL YOU, WE'RE 50 FEET AWAY FROM THE PROBLEM,
AND I ALREADY FEEL I'M IN THE HEART OF THE DESERT.
WHAT IS THIS, AN OLD BUILDING
THIS IS THE AUTHENTIC MOVIE SET
WHAT?
WAIT A SECOND.
THIS IS A MOVIE SET...
YEAH.
MM-HMM.
MM-HMM.
THAT YOU HAVE ON YOUR PROPERTY
THAT'S RIGHT.
I DIDN'T KNOW THAT YOU HAD A LEGENDARY MOVIE SET
ON YOUR PROPERTY, AND YOU'RE NOT TALKING ABOUT IT?
I CHECKED IN, THAT'S THE FIRST THING I SHOULD KNOW ABOUT.
HAVE YOU LOST YOUR MIND? REALLY?!
LOOK AT THIS. THIS IS MAGICAL. JOHN.
DID YOU KNOW ABOUT THIS?
ISN'T IT COOL?
THIS IS WAY STINKING COOL.
THE RANCH DOWN THE BLOCK, DOWN THE ROAD,
NO.
NO.
NOPE.
TRIANGLE T.
TRIANGLE T IS THE HOME OF A FAMOUS MOVIE SET
YEP.
I WALK INTO THE PROPERTY--
YOU'RE GONNA COME UP WITH A CARD,
AND IT'S GONNA SAY, "DID YOU KNOW"
WHAT'S THE FIRST THING ON "DID YOU KNOW"?
THIS, AND IT'S GONNA BE PART OF YOUR MOUNTAIN BIKING TOUR.
AH. MM-HMM.
THIS IS VALUABLE. YOU HAVE TO USE IT TO ATTRACT GUESTS.
CAN I TAKE A LOOK AROUND OR INSIDE OR--
I MEAN, OR ARE YOU NOT ALLOWED TO GO IN THERE?
NO, IT'S REALLY WHAT WE'VE USED FOR MAINTENANCE STORAGE,
AND WE STORE ALL OUR HOLIDAY DECORATIONS
AND THINGS IN HERE.
YOU'VE TAKEN A LEGENDARY BUILDING,
MM-HMM.
AND USED IT FOR A STORAGE AREA.
SHOW ME WHAT YOU GOT.
OKAY.
LOOK AT WHAT WE HAVE IN HERE. LOOK. LOOK.
WE HAVE CUSHIONS. WE HAVE CHAIRS.
"VENDOR PARKING."
YOU HAVE THESE OLD SIGNS, CRAP,
IN A HISTORIC BUILDING.
THIS NEEDS TO BE PRESERVED.
GUESTS WANT AN EXPERIENCE THAT THEY CAN'T GET ANYWHERE ELSE.
YOU GOT LUCKY.
THIS BIKE TOUR WAS AMAZING,
BUT LINDA SEEMS TO HAVE NO IDEA OF THE VALUE
OF WHAT SHE'S GOT ON HER VERY OWN PROPERTY.
YEAH!
I'M GOING TO HAVE TO HELP LINDA WITH HER MARKETING STRATEGY
IF SHE WANTS TO KEEP THIS RANCH.
I'LL TELL YOU SOMETHING, I GOT SOME GOOD CARDIO.
YOU ALMOST KILLED ME.
YEAH.
TO BRING THIS EXPERIENCE TO LIFE.
THE BIKES WERE GREAT. IT'S A GOOD WORKOUT,
AND YOU DO GET A CHANCE TO SEE A DIFFERENT PERSPECTIVE
YOU KEEP DOING THE SAME THING,
TRYING TO GET A DIFFERENT RESULT.
RIGHT.
OKAY.
AMENITIES AT ANY HOTEL ARE KEY,
BUT AT A RANCH THIS REMOTE, A GREAT RESTAURANT IS CRITICAL.
I NEED TO TASTE A VARIETY OF THE CHEF'S FOOD
TO SEE IF HE CAN SATISFY ANY APPETITE.
SO I WANT TO TASTE YOUR FOOD.
WHAT I WANT YOU TO DO FOR ME IS I WANT YOU TO TAKE ONE DISH,
REALLY CLEAN, REALLY HEALTHY,
REALLY MAKE ME FEEL GOOD.
THEN I WANT JUST A BADASS STEAK.
AND THEN I WANT YOUR SIGNATURE.
THIS IS YOUR CHANCE TO SHINE.
DID SHE ASK YOU TO COOK FOR HER BEFORE SHE HIRED YOU?
YOU NEVER COOKED FOR HER?
NO.
ALL RIGHT, SOUNDS GOOD.
THANK YOU.
NO.
NEVER.
NOT EVEN A PEANUT BUTTER AND JELLY SANDWICH?
NOT EVEN PEANUT BUTTER AND JELLY.
LINDA DIDN'T TASTE VICTOR'S FOOD BEFORE HIRING HIM
FOR HER RESTAURANT AT HER HOTEL,
SO THE ULTIMATE TASTE TEST IS UP TO ME.
ALL RIGHTY. GOOD.
HERE'S THAT STEAK I WAS TELLING YOU ABOUT.
THERE'S THE TUNA.
SO THIS IS MY SURPRISE.
THAT'S YOUR SURPRISE.
SO LET'S SEE HOW IT LOOKS.
I'M HERE IN DRAGOON, ARIZONA,
TRYING TO SAVE THE TRIANGLE T RANCH.
I JUST FOUND OUT THE OWNER, LINDA,
HIRED A NEW CHEF, VICTOR, WITHOUT TASTING HIS FOOD,
SO I'M PUTTING HIS COOKING TO A TASTE TEST.
WHAT'S ON TOP?
IT'S JUST, UH, SALT, PEPPER,
A LITTLE BIT OF CHILI FLAKES
GOOD.
NICE AND JUICY.
IT'S VERY NICE. IT'S VERY SIMPLE.
THANK YOU.
BUT I CAN'T BECAUSE I GOT MORE FOOD TO EAT.
RIGHT OFF THE BAT, I'M IMPRESSED WITH VICTOR'S SKILLS,
AND HIS NEXT TWO DISHES SECURED MY TRUST.
JUST LIKE MY GRANDMOTHER USED TO MAKE.
AT A RANCH LIKE THIS, CHEFS HAVE TO COOK FOR 10, 20, 30,
MAYBE 100 PEOPLE.
SO I HAVE TO SEE IF VICTOR CAN KEEP UP,
IF HE'S GOING TO REMAIN THE CHEF OF THIS RANCH.
YOU DID A REALLY GOOD JOB COOKING FOR ME,
BUT I'M ONE PERSON. IN A COUPLE OF DAYS,
I'M GONNA INVITE ABOUT 20 TO 30 PEOPLE HERE.
YOU'RE GONNA HAVE TO BE ABLE TO FEED THEM REALLY GOOD FOOD,
TIMED WELL, EVERYTHING'S GOT TO BE FRESH,
AND IT'S GOT TO BE GOOD.
THIS IS GOOD. IT'S GOT TO BE A STEP ABOVE THIS, OKAY?
I GOT TO GO. WRAP THIS UP.
IT'S MY THIRD DAY HERE AT THE TRIANGLE T,
WHERE CASEY AND HER TEAM HAVE ONLY ONE DAY LEFT
TO ENSURE THIS RANCH MAKES A GREAT FIRST IMPRESSION
WHEN GUESTS ARRIVE.
ALL RIGHT, CONGRATULATIONS.
IT LOOKS EXACTLY LIKE IT DID YESTERDAY.
OKAY. (laughs) NOT EXACTLY, NOT EXACTLY.
THIS WHOLE WALL IS NEW. THIS OUTLET IS NEW.
I NEED SOME PLUG-INS FOR PORTABLE LIGHTING.
EVERYTHING'S BEEN CONSIDERED AS FAR AS THAT GOES.
HERE'S THE THING WITH THE PHONE, LET ME TELL YOU ABOUT THAT.
WE'RE SUPPLYING THEM WITH A PHONE JACK,
BUT THIS IS A NEW BUILDING AND THEY HAVE A WHOLE PHONE SYSTEM.
SO THIS IS READY FOR THEIR GUY TO COME OUT
AND IMPLEMENT THEIR PHONE SYSTEM.
SO WHEN YOU CHECK SOMEBODY IN HERE TOMORROW,
DO WE HAVE GUESTS COMING HERE TOMORROW?
YES. TOMORROW WHEN WE CHECK IN THE GUESTS, TOMORROW WHEN
WE OPEN THIS FACILITY, THERE'S GOT TO BE A PHONE SYSTEM.
WE JUST TORE UP THEIR LIFE.
WE JUST TOOK THEIR FRONT DESK AND PUT IT HERE.
WE CANNOT JUST WALK AWAY AND SAY, "OH, ISN'T IT PRETTY?"
I'VE NEVER HOOKED UP A PHONE LINE.
WELCOME TO "HOTEL IMPOSSIBLE."
I HOPE I HAVEN'T GIVEN CASEY TOO MUCH TO DO.
MEANWHILE, I'VE INVITED SALES AND MARKETING EXPERT
CINDY LEW, WHO'S FLOWN IN FROM FLORIDA,
TO HELP LINDA GET THE WORD OUT ABOUT THE TRIANGLE T.
ALL RIGHT, THANKS FOR MEETING ME.
OH, I'M ANXIOUS TO HEAR WHAT YOU HAVE TO SAY.
ONE OF THE THINGS
THAT I'VE BEEN OVERWHELMINGLY IMPRESSED WITH
IS THE SPIRIT
MM-HMM.
IT'S AN AMAZING PLACE.
THIS PLACE HAS A SOUL, AND IT'S VERY UNIQUE.
AND WHAT WE WANT TO DO
IS TO SHARE THAT SECRET WITH EVERYBODY ELSE.
YOU'RE THE OWNER OF THE RANCH FOR SEVEN YEARS.
WHAT IS YOUR MARKETING PLAN?
THE MARKETING PLAN NOW IS MOSTLY ON THE WEB,
ALL RIGHT, WE'RE GONNA STOP RIGHT THERE.
WEB SITE IS INTERESTING.
OKAY, IT SUCKS.
LINDA, WE CAN'T BOOK A ROOM ON YOUR WEB SITE RIGHT NOW.
NO. YEAH.
THERE'S NOT A PLACE TO MAKE A RESERVATION ON THERE.
YOU'VE GOT TO REALLY HUNT TO FIND WHAT YOU'RE LOOKING FOR.
PEOPLE WANT TO LOOK, THEY WANT TO FIND IT,
AND THEY WANT TO BOOK THEIR ROOM AND GO ON.
SO THAT'S WHAT WE WANT TO MAKE THE WEB SITE SHOW,
THE BEST OF WHAT YOU'VE GOT HERE AND SHORT AND SWEET.
ONE OF THE THINGS THAT CINDY'S GONNA DO
IS SHE'S GONNA HELP YOU ESTABLISH A MARKETING PLAN.
SO GIVE HER A LITTLE FLAVOR.
YEAH.
THIS IS AN OLD BROCHURE, AND IN THIS,
IT TALKS ABOUT SOME OF THE FAMOUS PEOPLE.
ON THE BACK, THEY'RE LISTED WITH THEIR NEW YORK ADDRESSES--
NOW DON'T YOU THINK
THAT THIS SHOULD BE AT YOUR FRONT DESK
WHERE PEOPLE CAN READ THIS IMMEDIATELY
AS SOON AS THEY WALK IN, SO THEY CAN GET THE FLAVOR?
I THINK IT'S PRETTY DAMN COOL
THAT JOHN D. ROCKEFELLER STAYED HERE.
THE EMPLOYEES DON'T KNOW ANYTHING ABOUT THE HISTORY.
THE GUESTS DON'T KNOW ANYTHING ABOUT THE HISTORY.
SO I CHALLENGED LINDA TO PUT TOGETHER A LIST
OF "DID YOU KNOW." I WANT YOU TO WORK TOGETHER
COMING UP WITH A KICK-BUTT "DID YOU KNOW"
MARKETING PIECE.
WHEN CINDY GOT HERE, I SAID,
"WILL YOU PROVIDE HER WITH YOUR EXPERIENCE
FOR AT LEAST A MONTH?" AND WHAT DID YOU SAY?
OHH.
OH, YOU'RE SO GREAT.
ALL RIGHT, I'LL GET 'EM HERE.
ANY MARKETING PLAN YOU PUT TOGETHER
EXCELLENT.
DID YOU KNOW THAT I STARTED YOUR "DID YOU KNOW" LIST?
ALREADY.
IT'S JUST THE BEGINNING.
OKAY.
YOU TOOK THE MARKETING PLAN WITH PASSION,
AND YOU JUST SAID, "DID YOU KNOW?"
IT'S THE PLACE, THAT'S WHAT IT IS.
IT DESERVES TO BE SEEN.
IT DESERVES FOR PEOPLE TO KNOW IT'S HERE.
IT DESERVES TO HAVE ITS HISTORY THRIVE.
THAT IS THE FIRST TIME I SAW-- I'M GONNA COME OVER HERE.
OH, YOU'RE GETTING A HUG.
THIS IS THE FIRST TIME I'VE SEEN YOU--
THIS IS THE FIRST TIME I'VE SEEN YOU PASSIONATE.
I'M THRILLED. I'M SO EXCITED.
(squeals) I CAN'T TELL YOU.
HERE WE GO.
NICE.
THANK YOU, AND THANK YOU SO MUCH.
(Linda) THERE'S SO MUCH HISTORY HERE,
AND THERE'S SO MANY THINGS THAT CAN GET CONFUSING.
IT TAKES AN EXPERT LIKE CINDY TO HELP BRING IT OUT.
AND I GET HER A MONTH, A WHOLE MONTH!
I CAN'T BELIEVE IT. I'M SO EXCITED!
WE'VE STARTED TO ADDRESS MARKETING,
BUT LINDA'S LONG-TERM PROBLEM IS HER SHORT-TERM SOLUTION
TO STAFFING.
I'M GOING TO TEST HER SCREENING PROCESS
SO THAT I CAN GET AN IDEA OF HOW SHE HIRES EMPLOYEES.
ONE OF THE THINGS I'M REALIZING HERE
IS YOU NEED HELP.
I HAD MY ASSISTANT PUT AN AD ON THE INTERNET
MM-HMM.
INTERVIEW HIM AND SEE IF MAYBE HE CAN BE A WRANGLER FOR YOU
AND HELP YOU AROUND THE RANCH.
YOU KNOW, THAT'S PART
OF THE WHOLE WRANGLING, RANCHING, WESTERN BUSINESS.
THERE'S A CONSTANT TURNOVER OF STAFF HERE.
IN FACT, MOST OF HER EMPLOYEES
HAVE BEEN HERE LESS THAN A MONTH.
THIS WILL GIVE ME A CHANCE
TO EVALUATE LINDA'S INTERVIEWING TECHNIQUE.
THERE YOU ARE.
I HAVE.
I'VE WRANGLED FOR QUITE SOME TIME NOW.
AND WHAT TYPE OF DUDE RANCH WAS IT?
WERE THERE RIDES ALL DAY, OFF-THE-RANCH RIDES,
IT WAS RIDES ALL DAY.
SURPRISINGLY, LINDA'S INTERVIEW ISN'T SO BAD.
HOWEVER, SHE'S MISSED SOMETHING HUGE ON HIS RéSUMé.
WHAT DO YOU NOTICE ON HIS RéSUMé?
THERE'S A BIG LAPSE
BETWEEN 2008 AND 2012.
WHY IS THERE SUCH A BIG LAPSE IN YOUR RéSUMé?
I WAS IN JAIL.
WELL, THAT'S AN HONEST ANSWER.
DID YOU JUST SAY YOU WERE IN JAIL?
(snorts)
I'VE COME TO REALIZE ONE OF THE THINGS
THAT'S KEEPING THE TRIANGLE T RANCH UNDERWATER
IS THE OWNER'S HIRING PRACTICES.
BUT NOW I'VE GOT THE CHANCE TO SHOW HER
HOW TO WRANGLE UP A STAFF THAT'S WORTH KEEPING AROUND.
WHY IS THERE SUCH A BIG LAPSE IN YOUR RéSUMé?
I WAS IN JAIL.
WELL, THAT'S AN HONEST ANSWER.
DID YOU JUST SAY YOU WERE IN JAIL?
THAT ISN'T ALWAYS A DEAL BREAKER FOR US.
YOU HIRE THE WRONG PERSON,
THEY CAN KILL SOMEBODY IN THE MIDDLE OF THE NIGHT.
I DIDN'T SEE IT THAT WAY.
THE GUESTS COME FIRST.
YOU CAN KILL A GUEST. IT HAS HAPPENED.
SO THIS IS AN EXERCISE,
MM-HMM.
THIS WAS AN EXERCISE
TO SEE IF YOU WOULD CATCH THAT HE HAD A GAP IN HIS RéSUMé.
SO WE'RE GONNA LET HIM GO. YOU DID A GOOD JOB.
THANK YOU VERY MUCH.
I'M NOT SURE LINDA COMPLETELY UNDERSTANDS
WHAT'S AT STAKE WHEN SHE HIRES JUST ANYBODY.
THERE'S SOME THINGS IN THE HOSPITALITY BUSINESS,
IN ANY BUSINESS, THAT HAVE TO HAPPEN--
DRUG TEST, BACKGROUND CHECK, REFERENCE CHECK.
AND EVEN WITH THOSE THREE THINGS, YOU CAN SCREW IT UP.
BUT IF YOU DON'T HAVE THOSE THREE THINGS,
YOU CAN ALMOST GUARANTEE IT'S GONNA BE SCREWED UP.
SOMETIMES JUST TO GET THROUGH, WE NEED A WARM BODY HERE.
OKAY, THERE'S ONE THING YOU'RE GOING TO REMEMBER
FOR THE REST OF YOUR LIFE AS LONG AS YOU'RE IN BUSINESS.
NEVER EVER, EVER, EVER AGAIN
WILL YOU HIRE SOMEBODY BECAUSE THEY'RE A WARM BODY.
THE REASON YOU'VE BEEN MESSED OVER IN YOUR LIFE,
THE REASON THIS PLACE IS IN TROUBLE,
IS BECAUSE YOU'VE HIRED TOO MANY WARM BODIES.
NEVER A WARM BODY.
NEVER A WARM BODY.
THANK YOU.
IT'S OUR LAST DAY AT THE TRIANGLE T.
CASEY AND HER TEAM ARE RACING
TO PUT THE FINISHING TOUCHES ON THE WELCOME CENTER
AND GIVE THE POOL DECK A DESIGN OVERHAUL.
I'VE CALLED A STAND-UP STAFF MEETING,
A MANAGEMENT TOOL THAT LINDA HAS TO IMPLEMENT
ON A DAILY BASIS IF SHE WANTS TO KEEP THIS RANCH RUNNING.
(all) GOOD MORNING.
WELL, THAT WAS GOOD. ON CUE, I LIKE THAT.
EVERYBODY LOOKS FRESH AND READY. THAT'S GOOD. THIS IS A STAND-UP.
THIS IS WHERE YOU GET INFORMATION IN THE MORNING.
THIS IS THE MOST IMPORTANT TOOL I KNOW IN MY 20-YEAR CAREER
TO COMMUNICATE.
YOU DON'T COMMUNICATE, YOU DON'T HOLD THESE STAND-UPS,
YOU'RE GOING BACKWARDS. PERIOD. END OF STORY. GET IT?
GOT IT. GOOD.
WE'VE INVITED SOME SPECIAL GUESTS
TO THE RANCH,
BUT MY FRIEND HERE WHO'S GONNA RUN THE STAND-UP
IS GONNA TELL YOU ALL ABOUT IT.
OKAY, GUYS. TODAY IS FULL OF SURPRISES.
AS ANTHONY SAID, WE'RE HAVING SOME V.I.P. PEOPLE COME.
THEY ARE FROM TOUR AGENCIES,
AND THEY HAVE THE ABILITY TO MARKET US ALL OVER THE WORLD,
SO WE HAVE TO BE PERFECT.
SO AS WE ASK YOU TO PITCH IN AND DO IT,
I KNOW YOU'LL COME THROUGH. YOU'RE ALL GREAT.
OUR PLAN IS TO DO A TOUR OF THE OLD
AND THEN THE NEW THINGS THAT WE'RE GOING TO DO.
WE HAVE TO SELL THEM, AND THEN THEY'RE GOING TO SELL US.
HOW DO WE GO FORWARD SO WE UNDERSTAND
WHAT THE RANCH IS ABOUT?
WE CAME UP WITH SOMETHING CALLED "DID YOU KNOW."
IT'S A COMMUNICATION TOOL TO ENGAGE THE GUESTS
LINDA AND I SAT TOGETHER.
WE PUT TOGETHER 14 VERY UNIQUE FACTS,
AND THAT'S GONNA BE YOUR "DID YOU KNOW"
THAT YOU'RE GONNA SHARE AND ENGAGE WITH ALL OF THOSE GUESTS
IT'S SIMPLE,
AND IF YOU FOLLOW IT, YOU WIN.
SO WHAT WE'VE DONE JUST THIS MORNING
IS WE GAVE YOU A WORLD-CLASS MARKETING EXPERT, OKAY?
WE GAVE YOU A COMMUNICATION TOOL
TO COMMUNICATE TO THE GUESTS.
WE GAVE YOU HISTORY ABOUT THE RANCH,
AND NOW WE'RE GONNA BRING TRAVEL AGENTS HERE
WHO ARE GOING TO INFORM THE WORLD THAT YOU EXIST.
LINDA ISN'T ASKING MUCH OF YOU.
SHE'S ASKING EVERYTHING OF YOU TODAY
TO FOCUS AND TO MAKE SURE THESE TRAVEL AGENTS,
WHO'VE BEEN TO PLENTY OF HOTELS IN THEIR LIFE,
GET AN EXPERIENCE THAT THEY WRITE AND TELL THE WORLD ABOUT.
THIS PLACE, TRIANGLE T RANCH,
IS A WORLD-CLASS RANCH DESTINATION, PERIOD.
ABSOLUTELY.
ABSOLUTELY.
(all) YEAH.
ON THREE. READY? ONE, TWO, THREE.
WHOO!
TODAY'S A BIG DAY.
WE'RE HOSTING A BUNCH OF TRAVEL AGENTS,
AND THE RENOVATIONS ARE COMING ALONG GREAT.
THINGS ARE REALLY STARTING TO FALL INTO PLACE,
AND EVERYONE IS COMING TOGETHER TO PITCH IN.
THIS RANCH IS STARTING TO LOOK
LIKE A TRUE WORLD-CLASS DESTINATION.
WHILE THE STAFF IS RUSHING TO GET THE RANCH READY
FOR OUR V.I.P. GUESTS,
I'M GEARING UP TO SHOW LINDA HER WELCOME CENTER,
IS THE PHONE WORKING?
I DON'T KNOW. MAYBE YOU SHOULD CHECK IT OUT.
CALL MY PHONE, 'CAUSE I'M NOT BRINGING THEM HERE
UNTIL WE MAKE SURE THE FRONT DESK WORKS
HELLO.
I THOUGHT YOU WERE GONNA SCREEN MY CALL FOR A SECOND.
YES, WELL, HOW ARE YOU, FRONT DESK? HOW ARE YOU?
I'M GONNA PUT ON A COWBOY OUTFIT,
AND I'M GONNA BRING THE OWNERS OVER IN FIVE MINUTES.
BE READY.
CASEY TOTALLY PULLED OFF THE VERY CHALLENGING RENOVATION
JUST IN TIME
FOR ME TO WALK LINDA OVER TO HER BRAND-NEW WELCOME CENTER.
GO IN.
IT'S MY LAST DAY HERE IN ARIZONA,
AND WE'VE BEEN BUSY TRANSFORMING
THE HISTORIC TRIANGLE T RANCH.
WITH HARD WORK FROM EVERYONE,
THIS PLACE IS FINALLY TURNING INTO A GREAT DESTINATION.
CASEY'S TEAM HAS CLEANED UP THE POOL DECK
AND SPRUCED UP ITS LOOK, AND I REALLY WANT TO JUMP IN.
BUT RIGHT NOW, I'M TAKING LINDA, THE OWNER,
INTO HER NEW WELCOME CENTER.
GO IN.
(sniffles)
(voice breaking) I DON'T BELIEVE THIS.
OH, MY GOSH.
IT'S BEYOND STUNNING.
IT IS--I THINK IT'S THE MOST BEAUTIFUL ROOM I'VE EVER SEEN.
THIS IS A TRANSITION
BEYOND ANYTHING I IMAGINED COULD HAPPEN.
(normal voice) OKAY.
OH, MY GOODNESS. THERE'S MY HISTORY,
AND TALK ABOUT WELCOME.
IT'S THE RANCH.
IT'S GOT EVERYTHING LISTED AND PICTURED.
OH, IT'S THE MOST BEAUTIFUL MAP.
ONCE WHERE THE GUEST WAS LOST, NOW THEY'RE FOUND.
NOW THEY'RE FOUND, ABSOLUTELY.
YEP.
THAT'S OUR DESK FROM THE OFFICE.
I'M GLAD YOU LIKE IT
'CAUSE SOMEONE ONCE TOLD ME, THE DETAILS ARE THE DESIGN.
AND I WANT TO INTRODUCE YOU TO THE TEAM THAT PUT THAT TOGETHER.
YOUR DESIGNER CASEY NOBLE
AND TONY SANTA MARIA CONSTRUCTION.
I DON'T KNOW. I'M FALLING APART.
GOOD. (squeals)
GOOD.
AND THIS IS AMAZING.
HI, TONY.
I LITERALLY GOT DIZZY WHEN I CAME IN HERE.
I'M SO GLAD YOU LIKE IT.
YEAH.
AND I SEE SOME OF MY THINGS THAT I'M FAMILIAR WITH,
BUT THEY DON'T LOOK THE SAME ANYMORE.
I KNEW THAT I WANTED TO INTRODUCE THE RANCH
TO YOUR GUESTS IN THIS SPACE.
I THINK THE REFRESHMENT TABLE IS PERFECT,
BUT EVEN MORE IMPORTANTLY BEYOND THAT
IS THE HISTORY OF YOUR RANCH.
SO CELEBRATING KIND OF THE HISTORY THERE RIGHT OFF THE BAT
I FEEL TRANSFORMED.
I FEEL EXCITED.
SO WHAT DO YOU DO WHEN YOU'RE EXCITED?
WHOO! WHOO-HOO.
LET'S GO!
IT'S PERFECT. IT'S BEYOND PERFECT,
AND I KNOW WHEN PEOPLE SEE IT THEY'RE GONNA WANT TO COME HERE.
THE WELCOME CENTER WAS A BIG HIT
AND REALLY BOOSTED LINDA'S CONFIDENCE.
SO NOW IT'S TIME TO SADDLE UP
AND RIDE OFF TO MEET OUR V.I.P. GUESTS AT THE SALOON,
AND WHAT BETTER WAY TO DO THAT THAN ON HORSEBACK?
YOU BET.
HOWDY!
THANK YOU ALL FOR COMING.
WELCOME, EVERYBODY, I'M LINDA.
WE'RE GONNA GET YOU INTO TWO GROUPS.
ONE ARE GONNA SEE SOME OF OUR BEAUTIFUL CASITAS,
AND THE OTHER IS GONNA GO SEE SOME OF OUR ROCK FORMATIONS
(cheering)
THE FIRST GROUP HEADS OUT TO THE STEVE McQUEEN CASITA,
WHICH WAS TAKEN UP A NOTCH OR TWO
WITH A FEW TWEAKS FROM CASEY.
WELCOME TO CASITA NUMBER 6.
THIS IS NAMED AFTER STEVE McQUEEN,
ONE OF OUR FAMOUS GUESTS WHO STAYED HERE.
SO THIS IS THE McQUEEN.
WHEN I FIRST SAW THE McQUEEN SUITE, I WAS IMPRESSED,
BUT WITH A FEW MINOR ADJUSTMENTS FROM CASEY,
THIS CASITA WAS TRANSFORMED INTO A FIRST-CLASS EXPERIENCE.
MEANWHILE,
I'M TAKING THE OTHER HALF OF THE TOUR
TO SEE A PIECE OF AMERICAN MOVIE HISTORY.
OH.
THIS IS THE ORIGINAL SET TO "3:10 TO YUMA."
ABSOLUTELY.
OUR GUESTS SEEM QUITE IMPRESSED,
BUT THEY HAVEN'T SEEN ANYTHING YET.
AS LINDA WRAPPED UP HER SIDE OF THE TOUR,
WE ALL DESCEND ON THE SALOON
TO CELEBRATE THE REBIRTH OF THE TRIANGLE T RANCH.
SO YOU CAN GET YOUR CUSTOMERS, YOUR GUESTS,
(woman) ABSOLUTELY.
PEOPLE WHO ARE LOOKING FOR SOMETHING AUTHENTIC,
YOU COME HERE, YOU'RE BACK IN THE OLD WEST.
IT FEELS LIKE JOHN WAYNE'S GONNA COME OUT FROM UNDER THE BAR,
I'M WAITING FOR HIM TO WALK IN.
BUT BEFORE WE GET THIS PARTY STARTED,
I HAVE YET ANOTHER SURPRISE FOR LINDA.
I COULDN'T FIND YOU ON THE INTERNET
BECAUSE YOUR WEB SITE WASN'T OPTIMIZED.
YOU DIDN'T HAVE A VERY GOOD WEB SITE.
SO I WANT TO GIVE YOU ONE MORE GIFT.
THIS IS NOW YOUR NEW WEB SITE.
OH, MY GOSH.
"DID YOU KNOW."
NOW YOU HIT "DID YOU KNOW" AND YOU GET THE HISTORY IMMEDIATELY.
YOU CAN BOOK RESERVATIONS ON YOUR WEB SITE.
YOU DON'T HAVE TO JUST CALL ANYMORE.
MY GOOD FRIENDS AT PEGASUS SOLUTIONS
IN NEW YORK CITY DONATED THIS TO YOU, SO THIS IS YOUR WEB SITE.
THAT'S HOW YOU GET PEOPLE TO YOUR SITE.
I GUARANTEE YOU, LINDA, THIS PLACE IS GOING TO BE PACKED.
I TRULY THANK YOU FROM THE BOTTOM OF MY HEART,
BUT I'VE GOT ONE MORE FAVOR.
I'M SPENT, MAN.
LET'S DANCE.
ALL RIGHT, MAYBE THAT.
♪ WHEN I SAID LET'S GO DANCING ♪
♪ SHE LOOKED AT ME LIKE I'D LOST MY MIND ♪
♪ BUT THAT AIN'T THE WAY SHE'S LOOKING AT ♪
♪ THAT BOY SHE'S WITH TONIGHT... ♪
VICTOR PULLED OUT ALL THE STOPS,
AND THE FOOD IS DELICIOUS, AND OUR GUESTS ARE HAVING A BLAST.
EVERYONE'S REALLY GETTING INTO THE SPIRIT
OF THE REVITALIZED TRIANGLE T RANCH.
(man) WHOO!
♪ DO DO DO DO DO ♪
(cheering)
WHAT'S GREAT
IS EVERYONE IN THIS ROOM IS GOING TO HELP HER
TURN AROUND THE TRIANGLE T,
WHETHER IT BE THE EMPLOYEES, WHETHER IT BE THE DESIGNER,
WHETHER IT BE THE TRAVEL AGENTS.
YEAH.
SO BEFORE I GO,
AWESOME.
OH, THANK YOU SO MUCH.
(cheering)
THAT'S RIGHT.
(Anthony) THE TRIANGLE T RANCH
WAS NEVER A PLACE JUST TO REST YOUR HEAD.
IT WAS A PLACE OF TRANSITION, A SPECIAL PLACE.
THE EMPLOYEES LOST THEIR WAY.
THE OWNER LOST HER WAY.
THEY HAVE A NEW WELCOME CENTER, A NEW COMMITMENT,
AND THE OWNER HAS HER CONFIDENCE BACK.
THE TRIANGLE T RANCH IS BACK ON THE MAP.
Closed Captions provided by Scripps Networks, LLC.
Captions by VITAC.