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David Ness: Every system we do is unique unto that customer.
It's very important that we listen to our customers and get the system engineered properly.
Glenn Young: We're a family of individuals who are reliable, experienced and professional. That really care for the customer.
Carol McDonnell: Customers love that when they bring us an issue, something to solve, we just handle it. They don't need to worry about it, they love that.
David Ness: I started Matrix Networks in my garage in December of 1984.
Glenn Young: We do IP communications for the growing business which spans Voice-Over IP, wireless and HD video solutions.
Carol McDonnell: Everything that they need is really all in one package.
Glenn Young: We've got customers in New York city, Brisbane Australia, the European continent.
We're big enough to serve larger enterprises, but we're small enough to actually still care.
David Ness: One of the things we try very hard to do is to spend the time to really analyze the business.
Carol McDonnell: We work through what their needs are, what their desires are.
Glenn Young: All the way from point of sale to going live with the system, you're working with people who have been trained to be good listeners...
... and identify how we can best harness the power of the technology that we provide.
Carol McDonnell: It's exciting to train users and watch their eyes light up when they realize, hey there's so many things I can do now.
Glenn Young: Everyone from our warehouse guy to the president of the company uses the technology that we sell.
So we all understand what it's like to be a user.
David Ness: Having that relationship where you have a trust built up between a technical provider and the customer can really make life easier.
Glenn Young: On average our field technicians have been in the industry for twenty-six and a half years.
David Ness: From the very first day we had twenty-four / seven on call.
Glenn Young: Our warehouse being stocked with thousands of parts is really a part of that.
David Ness: If we have a customer that goes down, one of our Pro Techs can come right into the shop, get the part they need to bring that customer back up online.
Glenn Young: A couple years ago we had a customer whose roof caved in, and we were able to get them back up in a matter of hours.
David Ness: Even if it's twenty-four hours straight, we're going to stick with it until it works right.
I think it absolutely sets Matrix Networks apart that we build relationships with our customers.
Carol McDonnell: You know there are still companies out there that have phone systems that can't do basic things.
We love finding those companies and working with them, and bringing them into the twenty-first century.
Glenn Young: At Matrix the technology that we select is world class, not just for the advances it brings to customers, but for the end user experience.
David Ness: When asked about why we've outlived most all of our competition, I go back to one of our phrases which is do the right thing.
I think if you're honest and you treat people well you'll continue successfully in business.