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LEE TANSOCK: Everybody having fun?
AUDIENCE: Yes.
LEE TANSOCK: Are we tired?
I'm afraid if I sit down, I will not get back up.
So just out of curiosity, how many know
about LockDown Browser?
Love it.
OK.
What I'm going to do is I'm just going to tell you a
little bit about LockDown Browser, what it is, kind of
what it does, things like that.
And then Heather is going to take it from a nontraditional
standpoint and show you how we use it.
And then Debbie's going to take it to more of a
traditional standpoint and show you how
Utah State uses it.
OK, Respondus LockDown Browser,
it's a custom browser.
Please know that it is a browser.
It uses Internet Explorer.
We have had some issues with that with the old Explorer 7.
So if you start having issues, it's when Instructure stops
supporting and LockDown Browser was still using it.
We had some issues.
But we worked through them.
Just keep that in the back of your mind if you use it and
you start having issues.
It does use Internet Explorer.
It works much like a standard browser, but it improves your
security for online testing.
And holy cow has it solved a lot of our problems.
OK, LockDown Browser integrates with Blackboard,
Angel, Desire to Learn, Canvas, Moodle, and Sakai.
The assessments are displayed full screen.
So when you enter the browser, there's a little key that you
click on and you go right into the Canvas login.
And you're locked down from that point forward.
Assessments cannot be exited or submitted by users until
they're submitted for grading.
OK, so if they try to get out and go cheat
someplace, it says, no.
You need to submit this exam, or you're not going anywhere.
No task switching, no alt tabs.
You can't go anywhere with an alt tabs.
You can't print, can't print screen.
You cannot capture Jing.
Everything gets disabled.
Copying and pasting, not going to happen.
Screen captures, messaging, all of that is shut down when
LockDown Browser comes up.
Right click menu options and function keys are disabled.
And then the browser menu and toolbar options are disabled,
except for back, forward, refresh, and stop.
And before I turn this over, don't leave
without getting goodies.
Respondus sent some goodies up here too.
HEATHER: Hi, my name's Heather as they said.
And I do have to say one thing.
Often times when I have to go in and troubleshoot LockDown,
I love to take a screen capture just for
my reference later.
That's completely disabled.
So I think that's probably the only time I've been really
frustrated with darn, it's doing its job.
There's always a way.
OK, so at Bridge Applied Technology College we are a
very non-traditional setting.
We our open enrollment, open exit.
So our students can start at any time.
They progress at their own pace through the curriculum.
They leave when they're done.
It's not everyone starts on the same day and
ends on the same day.
So our instructors have a wide gamut of students and where
they're at in the program and curriculum.
Many of our programs have shifted over to Canvas just
for the testing online.
It's enabled them to have their grade books all in one
centralized location.
However, it's kind of hard when they're used to paper.
And they feel secure with that paper.
How do they know their students aren't cheating if I
can't watch them?
So online how do I know they don't go home and have their
friend take it?
There's just a whole array of concerns that they have.
So this really did solve lot of problems for us.
If they want the requirement of LockDown, students have to
take the exam in their classroom or at a proctored
site somewhere.
So they know that there's no cheating.
Lee explained how they can't get out of the browser.
And they know that it's a legitimate score on that test.
We have a mid-term class that's entirely online.
The students never come to our class.
So the way that the instructor set that up, they didn't want
to force their students to have to come to our campus or
find a proctored sight for every single chapter exam.
So what they did with that is they
weighted all of the scores.
So 60% percent of their score comes from the
mid-term and the final.
Those are required at our location or at a proctored
location with LockDown Browser.
If the student cheats their way through all their chapter
exams, well, you've got a great score on that.
But you're going to come in here to take your final, and
you're going to fail the course.
So that's how they elected to handle that situation.
The students they come to our location, usually they just
come and sit in seat and take the test at our location.
We do have one program that is a more traditional setting.
They start at the same time.
It's didactic learning.
They finish at the same time.
That's our nursing program.
And our nurses have to have intense test security.
I mean they have to know there's no chance of cheating,
their students can't copy that test or see it
outside of the class.
So LockDown has been imperative for that program.
The way that nursing does it, all of the students go in.
They take the test at the exact
same time in a classroom.
They all log in to LockDown Browser.
The nursing instructors actually set-- in Canvas you
can set an open date.
They can't even get to the test until a
specific day and time.
They have to login to LockDown Browser.
And then that test is completely disabled.
So they have layer upon layer of security for those tests.
When they're in taking the exam, as Lee explained, they
can't go out and do web searches.
They can't open other programs.
They can't even look at their results.
So if they go home and try to see how they did, the
instructors did not want that.
They can't.
Otherwise they could potentially write down the
questions and share.
So they have to be in one of our labs
with LockDown Browser.
And because of the date cut off, they can't
access prior tests.
So they are very strict in that program, and
they have to be.
The other programs are more, as I explained, they come in.
They start.
They go through at their own pace.
And they finish.
So one example is our automotive program.
The instructor has put LockDown Browser on the test
because he doesn't want them to be able to
browse to find answers.
He wants to know that they know that information.
It's definitely not as strict as our nursing program.
However, he did want a little bit of security in place.
And that's very common.
That's pretty much how all of our instructors do it.
It depends on the instructor and the level of
security they want.
Some will allow students to review their results and see
the exam outside.
But within LockDown you can say they can't look at the
results at all unless they are in LockDown.
So that really just depends on the situation and the control
that you want to have.
And then they also don't have obviously the dates.
They are not going to LockDown the test.
Otherwise, they'd have to open it up for every single student
when that time came.
And that is how our campus is utilizing LockDown.
We've had a lot of success.
Sometimes it is a little frustrating, as Lee said, with
Internet Explorer.
But there's always more than one way to skin a cat.
And Instructor has been great to work with us and help us
figure things out.
So it's been a good experience for us and our instructors.
And I will turn the time over.
DEBBIE PEARSON: I'm sorry if I sound croaky.
I have a cold.
So if you can't hear me, please let me know.
At you USU Eastern, which is formally the College of
Eastern Utah--
so if I slip in and say CEU, that's where that comes from.
We use it in our testing centers primarily.
And we did that really on the, not demand, but at the request
of the testing center coordinators.
And a lot of the instructors wanted to have that.
And so we actually implemented that in our two centers at
Price and Blanding.
And let me explain a little bit about that.
When we saw LockDown browser, we wanted to get
a campus wide licensing.
The pricings here-- and I actually don't have a link to
that even though it shows it.
There is cost lists on the Respondus website,
and you get to it.
But when you price the browser, you can get a campus
wide licenses or you can get lab licenses.
And I don't know if you're familiar with Utah State
University-- it's a really large campus.
But the CEU, which is now USU Eastern is
a very small campus.
So we started out with a very small lab pack, which is 20
licenses down there.
And then our Blanding campuses, which is smaller
than our Price campus wanted it.
So we got 20 more licenses.
Then we got-- well can we have 20 more?
By the time we started adding the 20s together, Respondus
said, why don't you get a campus wide license?
Which then they allowed us to get 20, 40, and by the time we
got to 70 Respondus said, well you'll save money if you get
campus wide.
So now we have a campus wide license that we use for 70
computers, but we could add all of USU Logan on it.
But they don't want to use that for other reasons.
But what that allows us to do is use the lab license, and
anybody that we want to, if we choose to, could use it at USU
Logan or at the other sites.
And we use it as our preference in our lab and our
testing centers.
But we could also use it if we wanted to allow students to
download and use it at their own homes.
So it has several purposes, but we chose to use it in our
testing centers only.
Because of that, there's a local administrator,
which is what I do.
And we download it in our testing centers, like I said.
But if it was otherwise downloaded we'd have to go and
show everybody how to download it at their homes.
Most of the tests that we use are to augment proctoring.
It surprised me.
Our testing center coordinator said, well I use LockDown
Browser for everything.
Because I thought we'd say, OK our instructors want it.
They'll go in and say, yes I want to use it for this test.
And at the testing sessions, she said, I use
it on all my tests.
I said, more than just the ones that want it?
She said, no, for all of them.
She said, I don't have to worry about whether or not
someone is cheating.
I use it for every test.
So that's what we did.
It eliminated concerns with protecting the content of the
course, the content or the exam content.
And our instructors--
I don't know if your instructors are crazy about
protecting their exam content.
But they protect it like nothing, especially our
scientists.
They are really protective of it.
And that eliminated a lot of their concerns.
So I wanted to take a minute to show you the instructor and
the student perspectives.
Because the instructors see a little bit different than the
students do.
The instructors will set the settings in Canvas, and
they'll it to require LockDown Browser to take it.
But they can also require LockDown Browser
to review the results.
But you can also say, you have to take it in the exam, but
you can also view it outside of campus or outside of the
LockDown Browser.
Students, when they access it in the testing center or the
labs, they have to close all the programs.
We talked about that, and I'll show you a
screen shot of that.
And they cannot access any other resources.
So if they have a chat session or another program open, it
tells them to shut it down.
And they cannot get out of the browser before
going into the quiz.
And they will not to be able to actually submit anything
until the browser tells them to.
All right, this is a screen print--
I'm sorry it's an old screen print.
But what's funny about LockDown Browser is you can't
take a screen print to show a screen print.
So I've got an old version of Canvas up her.
I'm sorry.
I don't know how I got this, but screen print, insert, all
that is disabled.
If you go into Canvas, this is what you see when the
instructor sets the LockDown Browser settings.
I'll try to move the mouse.
Is it moving?
All right, it's not.
It's my right hand side.
Is it your right hand side?
You'll see that it says, restrict this quiz.
This is where you would enter a password or IP or something.
You'll see that it says require
Respondus LockDown Browser.
You check that box to set it there.
That setting has to be set up by your system administrator
to have that setting apply.
Now all of the US instructors in Logan see this.
So we have to say through our training, don't check this.
And we at first said people were checking it and we had to
call our testing center and say please,
please don't check that.
And uncheck that if you do.
And so there was a little bit of training at the beginning
when everybody was like, what is this?
We want to use it.
So we had to go in and do that.
And we still occasionally have to uncheck that for tests that
don't require it.
And our crazy instructors who still want to protect
everything with their mighty will will still use an access
code, even though they're using the LockDown Browser.
And then you'll also see it says, require Respondus
LockDown Browser to view the results.
That one's not checked there.
But if you did check it there, that means they have to view
the results in the same place that they took it or with a
LockDown Browser.
Now I'm switching to a student prospective.
That's all you do for as an instructor, by the way.
If you have a testing center when you set it as an
instructor, if you use a password, you need to let the
testing center coordinator know there's a password.
But other than that, that's what you do as the instructor.
And we get a lot of calls from our testing
center, what's the password?
And we look it up.
But other than that, that's all there is.
As a student, this is what you get if you log on.
You'll see that if it's a regular browser--
this is Firefox here--
students are prevented from using a regular browser when
Respondus is required.
Then, when they go to the LockDown Browser, they'll get
an icon on their desk once we've installed it that looks
just like any old browser icon.
They'll click on that.
If they've got something open like Instant Messaging or
Skype, or any other program, they'll be prompted to close
everything else down.
They'll get that message.
Once everything's close down and everything's regular,
it'll launch the login page of your institution.
Now you have to set that as the administrator.
This happens to be our USU instance.
You'll see across the top, there are some buttons.
There's a back and forward.
You can do back and forward, stop, refresh.
There's some information about the page and the
font size up there.
Then they would log on to the site as usual.
You'll see that USU has a search directory up there.
That's disabled once you go into the LockDown Browser.
And this is what LockDown Browser looks like when it's
on full screen.
And this is the test.
You'll see the questions.
And they'll page through it full through the course quiz.
Once they get to the end, it'll prompt them, you must
complete the quiz before you close the browser.
That saves us a lot of heartache too, because we get
a lot of students who say, well I took the quiz.
But I didn't answer all the questions.
And now I want to take it again.
And we'll say, well did you take it in LockDown Browser?
All right, then we had some--
that was all from the LockDown Browser.
Respondus provided us with some handy tips for reducing
cheating online that are not specific to reducing cheating
online for LockDown Browser but overall.
Banning gadgets, at the testing center
particular, we have--
I don't want to say a Nazi in our testing center.
But in our particular testing center, she's quite well.
Kim knows who it is.
Take all the cell phones, all the gadgets-- you are all
familiar with this-- from the testing environment.
One of the other things you can do is set a time
limit on the exam.
We use two minutes for every question.
So you have a 30 question exam, you do 60.
Does that mean I have 10 minutes?
Thank you.
Randomize your questions and answer choices.
Canvas does wonderful with that.
You can randomize answer choices.
One of the things we suggest though is if you have a
question that says, check all of the above, don't randomize
your answers.
You're all laughing.
Create different versions of the same exam.
I have a lot of, and I don't know why it's biology--
they save the same exam over and over again.
Do you have people that do that?
Biology, is it is just biology?
Do display one question at a time, and not let them return
to the question before it.
So they don't have the ability-- and they won't do
this in LockDown Browser.
But before we used LockDown Browser, all the questions
showed at once.
All a student had to do was go Control P and
print the whole page.
Use proctors.
Develop and distribute an anti-cheating policy before
you have students take a test.
We have all kinds of student honor codes at USU.
And then of course use Respondus LockDown Browser.
I think I went through that pretty quick, but any
questions for Lee or Heather or myself?
Yes.
AUDIENCE: Do you or anybody in the room know any instances
where people are using Respondus remotely, like
having students download it?
DEBBIE PEARSON: The question was do I do know of any
instances where people are using Respondus remotely.
I do not know that personally, but I know there are many
institutions that are.
I can't name them.
Annette is holding her hand up.
Are you using it remotely?
And where do you work?
AUDIENCE: I work at Salt Lake Community College.
DEBBIE PEARSON: Salt Lake Community College.
AUDIENCE: We use it for the medical assisting.
What they have done is developed two separate banks,
test banks.
DEBBIE PEARSON: Do you want to come up here, rather than me
repeating it?
Thank you.
AUDIENCE: What we've done over at the school of applied
technology is for the medical assisting, they developed
question banks for every quiz that they have.
And what we've done is we took those questions banks and
split them apart.
Now it's a lot of work.
But it's like 100 questions per each one.
So each one has actually total 200.
And then we'll take them and split them apart.
For the practice exams, we allow the students to take
those at home.
But they have to download LockDown Browser.
So we actually put in instructions with the link and
tell the students how to download it, how to install
it, and then actually how to log in.
AUDIENCE: My question is, is that a
hardship towards support?
Is that difficult to support?
AUDIENCE: Well, since I'm the one that supports the
students, I haven't had a problem.
AUDIENCE: Really?
AUDIENCE: Yeah, I have not had a problem.
I've only had one student who could not get it to work, and
it turned out to be the issue was using CTX as a browser,
because she works from home.
I'm not sure exactly what it was, but I told her she may
have to disable that.
What she ended up doing was actually using her husband's
computer instead, because she didn't want to disable that.
Because she does work from home, and it's kind of like a
browser slash time clock for her, and she didn't want to
mess with that.
So I told her, if her husband was willing, let her take her
exam on there.
So that's how we use it remotely.
DEBBIE PEARSON: Thanks Annette.
Did you want to come up and answer some questions?
She had a question here.
AUDIENCE: Yes, for anybody that uses proctor sites or at
home, I'm familiar with another LockDown Browser, and
our issue was students working wirelessly, and they would
drop their connection.
How does that work with Respondus, because it is going
to happen, especially if they're proctor sites.
HEATHER: I can speak to that.
There's been a couple panicked nursing instructors that
something happened.
They had a student's test freeze up.
What we've done.
We use Canvas.
If they lose their connection and they can't resume, if they
just log completely out and start up a new browser and log
back in, it saves everything they've done.
They can just resume the exam from where they came from.
I feel like I'm going to detonate a bomb when I push
the button and tell them to log out, but it works.
AUDIENCE: Now, do they have to get a pass code to resume, or
do they just--?
How do you track everybody that resumes?
HEATHER: It rarely happens.
But we don't track it.
Well we know, because they call us in a huge panic of
what's happening?
I'm going to fail my test.
But they would have to go back in through LockDown Browser.
And so just to tell you in case you--
they have to click on the LockDown Browser link to get
into the test.
They can't just log in from the usual log in site.
But yeah, they would go back into LockDown
if there was a password.
If they had a proctor, the proctor would have to come
back and log them in.
And so if you just needed to give instruction to the
proctor just in case this happens, just let them know
they would just log them back in and they could resume.
The one thing they should know though is if it's a timed
test, the timer is still going off in the background.
So they need to get back in there as soon as possible to
finish that test before the time runs out.
DEBBIE PEARSON: And my experience has been the only
time they need a pass code is if there was already one set
under the other security options in Canvas.
AUDIENCE: So it uses IE, what about Mac users?
AUDIENCE: It uses Safari on the Mac.
AUDIENCE: Have you found anybody who can electronically
get around LockDown Browser?
HEATHER: Our nursing department are the Nazis at
our campus.
The question was, have we ever had anyone be able to get
around LockDown Browser.
So our nurses were very reluctant to give
up the paper tests.
They just felt like they were relinquishing all control over
preventing cheating.
So they actually had one of their instructors sons, who's
a hacker, try to get in through LockDown.
And it didn't work.
So after that they felt confident that it would be
safe to use.
AUDIENCE: I have in addition to that.
The only thing I found is usually a flavor of Linux in
Wine, but that probably goes over a lot of
student's heads so.
AUDIENCE: We were able to get around it using virtual
machines, and also if you get into your user agent stream,
you can mess with that surely.
HEATHER: I'm sure somebody could break in.
Here's what our nurses--
if our nursing instructors s that exact thing.
If one of our students can actually figure out how to
hack into this on a timed test and get in there to do this,
they're in the wrong profession.
They shouldn't be in our program.
AUDIENCE: My question is going to the same question that was
asked, does it support Mac at this moment?
[BLANK]
AUDIENCE: I can't speak to it, but there is a Mac version.
AUDIENCE: Did you try on Safari?
AUDIENCE: They use the Safari engine, but just like on
Windows, it's a separate browser.
[INTERPOSING VOICES]
AUDIENCE: If somebody does have IE view plug-in, which
will, I think, that might lead to it.
AUDIENCE: I was wondering, since the students are
supposed to learn from their mistakes--
so an important part at least for my students is to go back,
see what they did wrong, and potentially learn that that's
wrong and something else is right--
have you had students complain about having to go back to a
proctor, to a specific lab, to a specific computer in order
to be able to see the result of the quiz.
LEE TANSOCK: She's asking if our students complain if they
have to go back in through LockDown Browser, because we
do have them in secure rooms to review their exams.
It's only our nursing students, and usually what
happens is those students will go in with the instructor.
So it's giving them that additional one on one time
with the instructor.
And they're able to review the exam with the instructor.
The instructor wanted it that way.
Because then they can validate, OK here's what the
student was thinking.
I need it to get them and on this course, as
opposed to this one.
Does that makes sense?
So we've really quite enjoyed that.
Because it does encourage that interaction.
DEBBIE PEARSON: I do receive complaints.
And I don't think a particular instructor is using it as a
valuable tool, like you are there.
And I probably could work on some coaching with that.
But there are other things that this instructor could
improve on as well.
So it varies I think on teaching style.
AUDIENCE: I'm just curious, for people who are using it
remotely, for distance students, those at home, are
you pairing it with something like proctor view or some
other way to make sure that they're not using cell phones
or they can use anything?
HEATHER: The question is, for those that are using it at
home remotely, are they pairing it with other software
to help enhance the security?
I can't speak to that.
LEE TANSOCK: I think Salt Lake Community College, you
probably put time limits on it.
And people that are using it at home, it's just so that
they're protecting the integrity of the exam, not
necessarily trying to protect the students from cheating.
Because if you put them out of a proctored site, they're
still going to cheat.
That's why you weigh your finals a whole lot more.
It's still going to occur.
We always look at those at home.
You're protecting the integrity of the exam.
And you're also giving the students-- those are learning
environments for the students.
Personally myself I like open book tests before the students
have to go into things.
That's how they learn.
So that's how we've always kind of looked at it.
Does that answer the question?
OK.
OK, come get your goodies.
Don't leave without goodies.