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Alright, now I want to talk about something else, that people do not want when they call
your place of business. When people call your place of business, they want to be helped
quickly and efficiently. What people don't want, is to be passed from department to department
to department to department, especially if, every single time, they have to reexplain
the situation. You know, you send them to accounting, OK, this is so and so, and this
is.. Oh, you got to transfer me? OK. Don't. That's not what people want. Try to immediately
assess where they need to be sent, and send them there. Another thing that people don't
want, is when they get to the right person, they want to deal with someone who knows what
they're talking about, who is able to help them, able to answer their questions, able
to take care of their business needs. So, those are really important things that you
need to do, in a business, in order not to lose your customers. Simple phone etiquette.