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Everyone likes to work slightly differently or have different needs, and some of these
can even change during in a course of a day. I can set myself in and out of do not disturb
for example, or show colleagues that I'm out of the office. I can step in and out of answer
groups during busy times, and I can also set my diverts very simply. Although personally,
I tend to keep my desk phone twinned with my mobile, except of course when I'm on holiday.
Further more I can customise my PCS phone to show exactly what I want to see. Let's
explore how we do this. Accessing the PCS phone settings can be done in two different
ways. Either we can go to our favourites display, the up arrow and then the settings buttons.
Or the settings button actually is concealed below the bottom right hand corner of the
idle page, so we can just access it by pressing that button there. And then we're into settings,
and we can see the settings that i've just been talking about like DND and I can tick
that and go into that state. If I come back out now I can see the double flashing speed
of the blue 'S' , and also the red flash on the screen, making it very clear to both myself
when I return to my desk and indeed others that my phone is in this state.To take it
off, simply go back into the settings, un-tick it and we've done it. Group key. I know that
the sales team is getting a little bit busy with calls at the moment, so simply by pressing
the group key I can go and select myself to be part of the sales group and now start receiving
calls from the sales group number. Very quick and very easy, and again when I want to get
out of that because it's quietened down a little bit, I can do so very quick and very
simply. Status gives me the ability to show other users on the system what i'm doing at
that time, am I in a meeting, am I at lunch, am I on holiday perhaps. This is now easily
shown up on their handsets that that's the state I'm in. If I've pre-recorded some voice
mail greetings appropriate to that, then they will get played as well automatically. And
lastly, we have the diverts button. Diverts gives us the option to set multiple different
types of divert. First of all we have personal and the personal divert means that I just
have my own personal calls, my DDI calls routed to another extension. However there's also
dual personal. In dual personal, that means that the calls are still ringing on my desk
in the usual way, but now my DDI calls are being routed to that other extension or device.
Typically the way I would use that is in the office I would have all the calls ringing
on my phone, but just my DDI calls routing through to that other device which in my case
would be my mobile. I can have all, and all means that all my calls are now being routed
to another device. Not ringing on my desk phone, but ringing on another device. Or I
can have dual all, which means that all phones, all calls ring on my desk phone and all calls
ring on that other device ie, that mobile or another extension somewhere else in the
building or my home phone or wherever that other location is. This covers pretty much
anyway of working for anyone who wants to set up their diverts. Usually most people
are able to leave them in that single state all the time, but if you did need to change
it you can see how quick and simple it is. The settings screen allows even further customisation
of the PCS handset to suit your own requirements. The defaults button takes us into another
screen, which allows us to refine the way that the system searches the directory of
contacts to improve the performance of that. We also have the idle page. The idle page
or default page is what is appearing on the screen when nothing else is happening on the
phone. Some people like that perhaps to be history or they could select it to be their
favourites, the BLF page that we saw earlier. Or indeed the logo page and in this particular
instance we further customised it by the system administrator, placing a customised logo into
the screen.