Tip:
Highlight text to annotate it
X
Icon's award winning, Customer Communications Management solution delivers up to 16 times
return on investment in just three years. 'Sounds too good to be true doesn't it?
But take a look at this... a report produced by leading independent consultants, Forrester...
"Companies spend millions of dollars managing customer correspondences.
Evaluating the Return on Investment of correspondence management proves that organizations can realize
a return within a year by optimizing content production, consolidating vendors and systems,
and reducing paper usage. This ability to realize a return on investment helps make
customer communications management software a good investment despite poor economic conditions"
There are just too many uses and benefits of Icon solutions to mention here - and there
will be some that are unique to the Telecoms and Utilities sectors.
With over 50 European success stories to its credit, Icon has proved itself one of the
leading providers of advanced CCM solutions .............. and is well qualified to illustrate
the benefits you can expect in your role. Governance practices should be "always on"
with instant feedback, rapid information assimilation and integrated processes. But business demands
are outpacing IT's ability to respond - driving up both risks and costs in Compliance, Risk
Management and Legal functions. However the right approach can ensure document
consistency across all interactive and passive channels, vital as we move enterprise document
focus from Systems of Record into combining with Systems of Engagement.
Fortunately with Icon's people, process and technology approach, Enterprise Risk Management
is enhanced through: - One, rather than many, systems
- Simplified workflows and reduced bottlenecks - Enforceable Information Management policies
- Security and access controls at a sub-document component level.
For example, a multi-jurisdiction banking group reduced the time to service Legal Discovery
requests for complete customer record sets from three months to less than 2 minutes!
A material cost, time and reputational saving - especially considering a survey by IBM finding
that information for litigation proceedings is the largest uncontrolled cost in corporations.
With Icon Regulatory compliance is enabled in many ways.
For example through: - Constraints on the mis-typing of standard
company paragraphs, versioning of documents, and clear audit trails, thus reducing errors.
- Systems with embedded business rules ensuring that regulatory policy changes are immediately
enacted, whilst retaining full security and audit capabilities.
- Document properties and history -- their "provenance" in legal terms - being retained,
helping to comply fully with all necessary legal and regulatory principles.
In a business world increasingly dominated by compliance and legal issues, efficient
data and document management also enables exceptional service capabilities showing your
customers that you value their relationship. Icon helps organisations find the right control-cost-benefit
balance for document related Governance activities. There are just too many uses and benefits
of Icon solutions to mention here - and there will be some that are unique to the Telecoms
and Utilities sectors. However we can group the economic benefits
for all sectors into 4 headline areas: - Cost savings
- Improved customer service - Increased content efficiency
- Reduced compliance risk. Evaluating the impact of strategic enterprise
technology and complementary process change is a sophisticated task, particularly if the
full benefits are to be realized. Icon can guide you through options, evaluations and
ROI analysis to establish the scope, size of savings and transformational improvements
your organisation can expect. By working with Icon you will be joining some
of the most forward thinking and dynamic businesses in Europe and indeed, around the world.
If you would like to explore to transform your Customer Communications and deliver an
exceptional return for your business, seize the initiative and contact Icon today.