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If you see code 721,
channel not purchased,
it can mean 2 things:
either that the channel is not part of your programming package,
or your service just needs to be refreshed.
Here, you'll learn how to troubleshoot code 721,
without having to call customer service.
Log in to your online account at att.com
or in the myAT&T app
and select the Plus (+) symbol next to DIRECTV.
Now select "Manage my plan";
then, from the TV plan details page,
select "See my channel lineup".
If the channel you want to watch isn't included,
you can instantly upgrade your programming package
or add the channel by selecting "Add/remove channels".
If the missing channel is part of your subscription package,
but doesn't appear in your on-screen program guide,
refreshing your service
should help with clearing error code 721.
Log in to your online account at att.com/myatt
and select "My DIRECTV".
Now select "Manage my plan";
then select "Manage & learn about equipment";
and, finally, select "Refresh service".
If code 721 appears again, then try a manual restart.
Just unplug your DIRECTV receiver
from the electrical outlet;
wait 15 seconds and plug it back in.
Once your system reboots,
it may be necessary to refresh your service again.
From your myAT&T account,
repeat the same steps as before to refresh service.
If code 721 returns,
call 800.531.5000;
mention code 721,
and we'll help you get back to enjoying your DIRECTV
as fast as possible.
Thanks for choosing AT&T.
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