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This video shows how to clear a password digest with ID Manager.
Please note that users that create Clear Password Digest requests in ID Manager only need reader access to the user's person
document to successfully create a request.
To start, click on the "Clear A User's Password Digest" button.
Select the Profile To Use. This is a document that provides a number of default values for ID Manager.
Select the name of the user that you want to clear the password digest for.
Press the Save and Close button and you're done.
Normally, ID Manager would automatically process this request after it is saved and closed,
but for this demo, I'm going to press the "Clear Password Digest Now" button.
This request was created with a status of "Approved", but requests can also have an initial status of "New" where someone will need to
approve the request before it will be processed.
Whether the initial status is new or approved is controlled by the clear password digest profile.
Many of the buttons that are visible here would not be visible for a help desk user.
For example, the "approve", "deny" and "hold" buttons and the "clear password digest now" button would usually not be visible.
Whether a button is hidden or visible is controlled by the ID Manager administrator.
This request is complete. Let's take a look at at the user's person document.
Here you can see that the user's password digest has been cleared by ID Manager.
For more information on clearing a user's password digest with ID Manager, please see the ID Manager documentation database.