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We are pleased you are considering becoming a part of our team.
We developed this video to communicate some of the expectations we have for our team members.
Here are some of the basics.
When patients and their families come to our hospital, they want to feel confident
in the care they will receive and the people who will provide it.
The best way to build their confidence is through a professional appearance,
welcoming attitude, and respectful treatment.
Just as one picture is worth a thousand words, one look at me should communicate
that I am a well-trained professional ready to help.
What does that mean in practical terms?
If your department has a uniform, wear it properly;
shirts tucked in, clothes clean and pressed.
If your department doesn’t have a uniform,
wear clean pressed clothes that help communicate your role.
We all have an important role to play for the patient.
Let’s make sure they are confident that we will take care of them.
Hair and nails should be clean and neatly trimmed.
Jewelry should be at a minimum; watch, ring and earrings, nothing flashy.
Some things to avoid: you should never wear athletic clothes, jeans or denim --
-- t-shirts, sleeveless blouses or dresses.
No inappropriate casual wear such as shorts, beach or loungewear,
tank tops, halter tops, sweatshirts, sandals or flip-flops.
High heels other than for office work should be avoided.
You should never wear clothes that expose your body like your midriff, back or waist.
That does not project the image of a professional who’s here to serve the patients.
Your hair color should be natural, no greens, blues or any other unnatural colors.
Hairstyles at work should be conservative.
No visible tattoos and no visible piercings other than two per ear.
You should always strive to be friendly, helpful, and professional.
Always address others as Mr., Mrs. Ms., or sir or ma’am.
Introduce yourself when speaking to someone for the first time.
If appropriate, welcome them to the Medical Center.
Avoid using technical terms as they can be confusing or misunderstood by the patient.
Slang or vulgarities are inappropriate.
Speak directly to our patients and don’t participate in your private conversations
around patients, visitors, or family members.
Cell phones take us away from the here and now,
so if you plan to carry a personal cell phone at work, you must keep it on vibrate.
No ringers or tones are permitted.
Don’t make personal calls while on duty. Wait until your break or lunchtime.
Patients and your coworkers depend on you. You’ll need to come to work on time.
Does this sound like a team you want to be part of?
We would love to discuss the possibilities with you.
Now that you know what we expect of you as a team member,
take a minute to decide if you are ready to make this kind of commitment.
Become a member of this team and be a part of our tradition of excellence.