watch the helpline ****** watch this video again ****** If you experience the error code M7111-1931-***** on the Chrome browser on your computer, it typically points to an extension on your browser preventing Netflix from working properly. Follow the troubleshooting steps below to resolve the issue. Disable Chrome Extensions In the Address Bar in Chrome, type chrome://settings. In the list of extensions, uncheck VeeHD. Save the settings. Navigate back to Netflix and d try again.