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Welcome to miRECEPTION. This presentation will explain how easy it is to master some
commonly used functions such as answering and transferring calls.
Your miRECEPTION screen is made up of a series of different panes. Each pane performs a different function.
On the top left is the Call Console pane where calls are received. Under this is the Queued Calls pane
On the right side is the Contacts pane.
The Contacts pane allows you to view, call and transfer calls to contacts.
When a call is received the receptionist answers the call by clicking the ANSWER button.
The call can be transferred to an internal or external contact.
CLICK AND BLIND TRANSFER
A Blind transfer lets you transfer a call to a contact without advising the contact who is on the call.
To transfer the call, Click and Drag the active call to the contact then take your finger off the mouse.
The call is transferred to the contact and will no longer appear in the Call Console Pane.
BLIND TRANSFER
When a call is received the receptionist will answer the call by clicking the ANSWER button.
The receptionist selects the contact to transfer the call to and clicks the TRANSFER button.
The call is transferred to the contact and will no longer appear in the Call Console pane.
SUPERVISED TRANSFER
A Supervised Transfer lets you transfer a call to a contact, advising them who is calling.
When a call is received the receptionist answers the call by clicking the ANSWER button, then
selects the contact, and clicks the CALL button to ring the contact
When the contact answers, the initial call is automatically put on hold.
The receptionist can inform the contact of the call and then clicks the TRANSFER button to complete the transfer.
The call no longer appears in the Call Console pane
TRANSFER TO VOICE MAIL
A call can be transferred directly to a contacts Voicemail box.
When a call is received, click the ANSWER button and select the contact you want to
transfer the call to, and then click the Voicemail (VM) button. The call is transferred directly
to their Voicemail box and will no longer appear in the Call console pane.
To transfer a call to an external number, when a call is received, click the ANSWER
button to answer the call, enter the external number in the dialer field (which is on the
top left section of the Call console pane) click the Transfer button to complete the transfer.
If your contact is out of the office the call can be transferred to their mobile (if their number is listed in their user profile)
Once the initial call has been answered and the contact selected, the mobile button will appear.
To transfer the call to an external number when a call is received, click the answer button to answer the call
Enter the external number in the dialler field, which is on the top left section of the call console pane
Click the TRF button to complete the transfer.
The call will no longer appear in the Call console pane.
For further information and to view other presentations and documentation go to the TIPT On line Resource Centre