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KATHY: Hi, I’m Dr. Kathy Maupin. I am the founder and medical director of BioBalance
Health. And I’m here with Sara who has been a patient of ours in many ways over all of
the different kinds of services that we offer for BioBalance. Thank you for coming today,
I appreciate your time. Now, first, you’ve used all three things: you’ve used our products,
you’ve had laser therapy on your face, and you’ve also had pellets. So. I’d like
to start asking you about our laser therapy. You had Pixel Laser, which is a resurfacing
kind of procedure, and can you tell me about how your skin looked before you did this and
why you had it done?
SARA: Well, I’ve always been very self-conscious with acne scars, and mainly in my cheeks.
And I’ve complained about it for years and now that the lasers - I mean I even looked
years ago into the derm-operations - but now that lasers are so popular and easy, i decided
to give it a try. And after just the two treatments, I told some friends that I want to do one
more, and they don’t see why.
KATHY: and from here I can’t see anything, you have almost no makeup on.
SARA: No, I don’t wear a lot of makeup.
KATHY: So, it looks amazing, and we don’t have any before and after pictures, but you
look completely different. Now I want you to tell about the pixel. Before I trained
on the pixel, before I used it on my patients, I was always worried that it would hurt too
much. I’ve had pixel now, with our machine, with a different laser and it did hurt before,
but our laser is new and it really isn’t painful to me, but that could just be me.
Could you tell us about how it went, how you put on lightoderm or lightocreme?
SARA: They do put the cream on there that has the numbing gel. And it is uncomfortable
but painful? I don’t think so. And even post-procedure, I did not have the blistering
or the raw skin. The pain was very minimal.
KATHY: How much was your downtime?
SARA: Oh Gosh, virtually nothing. Three days, maybe three days. Because I think that I had
it on a thursday and I didn’t go out friday. It was red, but by Sunday, you could hardly
tell.
KATHY: Did Suzie do a peel or did she give you any products to make it get better faster?
SARA: There was a gel that had vitamin E in it, i believe.
KATHY: Yes, that is the revitalizing eye gel.
SARA: Yes, it was a revitalizing product. And then she encouraged me to purchase the
mask that goes along with that I did that about 14 days after each one of those.
KATHY: How did that feel? Did it hurt?
SARA: Oh no, Oh my gosh, no. Not at all. And it has the two different toners, you use them
in succession. No, that didn’t hurt at all.
KATHY: It’s about a 20 minute time frame for using it, but it exfoliates all of the
dead skin thats occurred and it let’s your new skin come out and shine.
SARA: That was easy - sitting in a jacuzzi for 20 minutes, because you have to keep it
moist.
KATHY: Since I have this at the office, I usually do that. It’s green you can’t
use white towels, but I usually do that all over and shower off in 20 minutes just to
get that dead skin off and it works beautifully.
SARA: I really like that product, I had forgotten about that.
KATHY: And you told me about the product that you thought was the best for you. Everyone
has a favorite.
SARA: That’s the Collagen cream. And I have tried many, many products. I’ve gone online,
researched, and I have found nothing that is as good for me as that cream.
KATHY: I live in that here in the winter, because the winters are very dry, we have
the heat on for a long time. And I use it in the summer as well, but I have to reapply
it several times during the winter. It keeps my skin from drying out pretty much. The way
it works is not just feeding your skin, but it blocks your skin from losing the water
that you take in, so you’re actually conserving your own water so that you don’t evaporate
it in the low humidity. But in St. Louis it’s humid most of the time, so using it once a
day is fine in the summer. Now you’ve done these other things, you’ve experienced these
other things, which is awesome. Tell me about how you felt before the pellets and how you
felt after the pellets, because that’s what you did first.
SARA: Fatigue was my biggest factor, and a friend of mine, my best friend, she works
for you and she would never have encouraged me to try something if she didn’t truly
believe in the product. And plus, she hears all of these people talking about how wonderful
it is, so she did encourage me to come in for an eval. And I think the number one thing
that I really liked first was the blood work that you look at. I don’t think - and I’ve
been to the Internus many times complaining about the fatigue and it’s you know, “oh
you’re busy, you’re this, you’re that, you’re working, you’re a mom.” But you
looked at everything!
KATHY: Your Thyroid, all of your hormones, your B-12. . .
SARA: My B-12 was low, which I didn’t know, And my Testosterone, you had found was extremely
low and I can’t even remember the other blood work. Now,
KATHY: The Esterone was high and your thyroid was off.
SARA: Yes. And you looked at everything. It wasn’t just a matter of getting a pellet,
you also made other recommendations that were simple. “Get your B-12 shot”. You know,
things like that you don’t profit from per-say, but you just want me to feel better.
KATHY: No, I don’t profit from that at all.
SARA: So, you made those recommendations and that was my favorite: that I finally had some
science to back up why I was fatigued. And yes, I have had the pellets; I am in that
lovely stage of perimenopause, which we blame on everything. I would definitely say that
my energy is better, it really is. I can’t deny that.
KATHY: That is such an important thing. Do you sleep better, too? Or have you always
slept?
SARA: No, my sleep never has really been good.
KATHY: So that’s not an age thing, that’s a life thing.
SARA: I’m great at falling asleep and then I tend to wake up.
KATHY: It’s too bad that that didn’t get better too, but if your energy got better
then you can get through the day.
SARA: Oh, much better, yeah!
KATHY: Well, I’m really glad that you were able to take time out of your very busy day
to come and talk about this, and you look wonderful. And am so glad that we could have
a positive effect on you and it makes us very happy, the nurses and me, to make people better.
SARA: And I believe that you feel that way, I really do.
KATHY: Thank you. Well thank you so much for joining us and if you would like to learn
more about BioBalance Health or BioBalance Pellets, please join us on the web at Biobalancehealth.com
or call us at (314) 993-0963.
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