Tip:
Highlight text to annotate it
X
Hi, I'm Dr. Frank Lista here at The Plastic Surgery Clinic and it's just after Christmas,
January 2014. And I'm sitting at my desk and all of this stuff is presents from patients
who have sent us gifts for taking care of them in the last year. And here are some of
the thank you cards. All of these are thank you cards that we've received in the last
couple of weeks. And so, you know, sometimes people walk by my office and they say, "Dr.
Lista, what's with all the Christmas stuff? What's with all the presents?" And all of
this stuff has been given to us by patients, to me and the staff. I think maybe they're
trying to make us fat, but it's all good, yummy stuff and they're all presents. And
so it sometimes, I - you know, I had a visiting plastic surgeon who said, "I don't get it.
These patients have paid for their surgeries, sometimes thousands of dollars, and yet they
still feel compelled to give you presents." And it's amazing to us too. Just look at some
of the thank you cards that we receive: "Dr. Lista, I can't believe how you and your staff
have treated me so kindly and with such great care. I've had a great result. You've changed
my life." "Dr. Lista, Thank you and all your incredible staff for the wonderful care you've
given me. I'm never going to be the same." "Dr. Lista, Once again I'm writing you a note
in appreciation for the great work you've done with my body. I enjoy the results immensely."
"Dr. Lista, I would like to thank the entire staff at The Plastic Surgery Clinic for the
outstanding care during my recent visits. You've exceeded my expectations and it hardly
hurt at all. You're all amazing." You know, that's not just because we do great work.
It's because we treat patients with kindness and care. When I see my patients, I say, "look,
I'm going to recommend for you only what I would do to a member of my own family. So
what I'm suggesting to you is what I would suggest to my spouse, or to my daughter, or
to my cousin, or to my sister." And when we care for you, both me and my staff, we care
for you because we really care. We care about your experience, about how you're doing, about
your safety, about your health, about your final result, and most importantly, about
your happiness. Because our goal is to not just to a great operation, and to not just
do it super safely, but to make you happy. And if we don't think we can do that, I say,
"you know what, I don't think this operation is for you." But if it is, we'll take care
of you and we'll do a fabulous operation, but we'll treat you with kindness and respect
and make the whole experience as wonderful as we can. So, I've got to get going, I've
got to eat all this stuff. I'm going to give some of it away because I'd rather have my
staff get fat than me. Wishing you a Happy New Year and I hope you had a great Christmas.
Visit us on Facebook or Twitter, or even follow us on our website where we're changing the
videos all the time. I'm Dr. Frank Lista. Thanks for visiting at The Plastic Surgery
Clinic.