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For all its convenience, online shoppers are at one big disadvantage to regular shoppers
they actually see the product with their own eyes or touch it or test it.
So once they receive the product, they are more likely to ask for a refund.
The company said they would take care of the matter tomorrow. But they never did. So when
I got in contact again, I told them I had notified the police and they just laughed."
There are also online shopping malls which sell unlicensed brands or famous brands that
were in fact manufactured by local companies.
When I found out it was fake and told the vendors, they just told me to use it, that
the product does not have any problems
As e-commerce grows, consumer complaints have become a more common theme.
More than 4-thousand complaints have been reported every year since 2010.
Issues with illegal terms and conditions are the biggest single cause of complaints.Under
Korean law, consumers can ask for an exchange or refund within seven days if they did not
damage the product.
Some online vendors are known for making up their own terms such as not giving refunds
on white clothes or allowing exchanges if the consumer has a sudden change of heart.
Tempers are flaring as no one seems to be taking responsibility.
When there is a problem with a product, the broker also needs to take responsibility but
that doesn't seem to happen.
In an attempt to protect consumers, the government says it is drawing up plans to shut down websites
that have deceived shoppers.
The Fair Trade Commission has also demanded websites indicate a product country of origin
and clearly display the contact information of the person running the site.
Ji Myung-kil, Arirang News.