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The Agent Portal in U-WFM
Agents can view their shifts on the "Schedule" screen including breaks and activities.
Click the calendar icon to view available holidays.
Click on dates to choose them, they list on the right. Click "next" to review the choices.
Review the request in the left box, click "Submit request".
Click "Summary" to view all previous holiday requests and to view requests that are still pending approval.
Team Leaders also get another view by clicking on "My Team".
By clicking on the time of an agent, a full view is displayed.
Or, by clicking on the day, a detailed view for all the agents in the team can be viewed.
Different weeks can be viewed by clicking on the date arrows.
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