Tip:
Highlight text to annotate it
X
Here it was "crunch time", everything was going so smoothly, we had everything under control,
and then it all hits, at once!
A line of check-ins waiting at the desk that just came in out of nowhere.
I don't remember a bus group on the schedule. Where did all these people come from? There's a guest on Line 4!
Room 206
This is the third time they've called this morning, what do they want this time?
I haven't even gotten around to my copy work! There's old Mrs. Haversham! Bless her.
She doesn't hear very well. And she obviously doesn't see the line in front of her. Ok Sylvia, don't panic... take a deep breath...
You've handled situations like these before,
You've handled situations like these before,
somehow they always work out.
You know you can't please everybody at the same time
just smile and try to make a good first impression and prioritize. Hi!
Welcome to Mayfield resort hotel, my name is Sylvia, how may I help you?
Welcome to Mayfield resort hotel, my name is Sylvia, how may I help you?