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It's like [INAUDIBLE].
It's absolutely fantastic.
Just given me opportunity to speak to some people in a
central region, where I operate from as a senior
within the independence team here at AXA.
I think it's very important to have communication between the
broker and the insurer and in the independence team within
our set regions of South, Central, and North.
It gives us an ideal opportunity to understand
exactly what the broker wants, what the broker needs.
And then we can engage with them in terms of what we can
offer them back in order to grow their
personalised account.
From the panel for the regional underwriting debate,
which is just talking about insurers and how they approach
the differences between having a centralised function and
moving out to the regions.
So we were discussing around the benefits of having a local
presence, being able to trade with brokers in a local way,
local knowledge, about that key part of dealing with
people as well.
From an AXA point of view, if you empower someone to make
decisions and make that call, then that's a hugely rewarding
place to be that they have that authority to trade
effectively, which is where we're moving to.
It's very much we're open for business.
We want to be easy to do business with.
We don't want it to be overly bureaucratic.
We want to be able to make fast and quick decisions.
So having that empowerment at the front line is key to that.
[INAUDIBLE] company teams had an interest in one with AXA,
we've had a discussion on where we want
to build the business.
We're predominately personal lines.
So again, it gives us an allowance to look at the
household products and possibly new
deals in motor insurance.
So very encouraging.
I think the main challenges that we face,
we're a small broker.
The continuous compliance challenges that are already
here and the new ones that are coming in means that you need
to get all your bases covered and make sure that you are
doing exactly what you should be doing, dealing with your
customers in the right manner.
I think that's the main challenge for
brokers of our size.
I've had a couple of interesting meetings this
morning and catching up with a few relationships.
I also made a couple of new contacts that are commercially
dominated, but interested in doing more with personal lines
in the new year.
I think, especially next year, we need to work together more
to understand their brokers, to understand their business
and their operation.
We've regionalized our department now, so we do have
account managers out on the road.
So I think that's just going to forge stronger
relationships next year.
We spend a lot more time in our broker's offices
understanding what they need for us to grow their business.
[INAUDIBLE]
great for us because what it does, it enables me to meet up
with lots of different people during the day
that I already know.
So I can renew small acquaintances, meet some
existing business contacts, but also look for new products
and services for our business.
We're currently embarking on some new
products for the business.
And we've been looking and talking to new providers,
trying to get them to understand our requirements so
they can go away and look to try to build the
products for us.
We are at Broker Expo North because regional brokers are
at the heart of our strategy.
AXA's all about broking to brokers in the region.
And this place, this event, appears to attract more
brokers than any other one that we go to.
It also attracts the sort of brokers that Chris, the branch
manager of our national training centre, is
able to deal with.
So as a customer event, being able to talk to our brokers
here, we have to be here.
The job that I do, it's really challenging to keep in touch
and meet all your brokers.
And this is a great opportunity for me to actually
get in front, take some customer feedback, and see how
we're doing on our journey to be the best at servicing and
looking after the smaller brokers.