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SUPERSTORM SANDY HIT
WATERFRONT BUSINESSES HARD.
THE CONCRETE STEPS AND
FROM.
MANY EXPERTS WARN IT
COULD BE JUST BEGINNING
WHICH MEAN COASTAL STATES
NEED TO PREPARE FOR THE
POSSIBILITY OF MORE AND MORE
SEVERE WEATHER.
TWO PLACES FACE BIGGER RISK
HAN THE OCEAN STATE.
RIGHT NOW MOST ARE FOCUSED
ON RECOVERY BUT SOME ARE
ALREADY STARTING TO THINK
STORM.
THIS WEEK ON EXECUTIVE
SUITE, THE LATEST ON THE
CLEANUP AND THE RESOURCES
AVAILABLE TO HELP WITH THE
EXECUTIVE DIRECTOR OF THE
RHODE ISLAND EMERGENCY
MANAGEMENT AGENCY THERESA
MURRAY AND DONNA CHILDS.
WELCOME TO EXECUTIVE
SUITE.
IT AM TED NESI.
DONNA CHILDS WILL BE JOINING
PONE THE SECOND HALF BUT FOR
THE FIRST HAIL OF WELCOME
THERESA MR RY LEADS RHODE
ISLAND EMERGENCY MANAGEMENT
AGENCY.
TODAY.
MICE TO BE HERE.
THANK YOU FOR INVITE MEG.
LET'S TART WITH THES
ABOUT IS K.
WHERE DOES SANDY STAND
ISLAND?
SANDY WAS DIFFICULT ALONG
ALL OF THE COASTAL SOUTH
COASTAL COMMUNITIES, BLOCK
ISLAND ESPECIALLY HAD DAMAGE
ALONG THOSE AREAS.
WE ARE FORTUNATE THAT THE
STORM WAS NOT WORSE THAN WE
EXPERIENCED.
WE LOOK AT A DIRECT HIT THAT
THEY HAD IN NEW YORK AND NEW
JERSEY AND MANY MORE HOMES
AND BUSINESSES WOULD HAVE
BEEN IMPACTED AND WE WOULD
BE STILL LOOKING FOR FOLKS
AND DEALING WITH THAT SO
WE'RE FORTUNATE.
THERE IS NO REASON THAT
COULD NOT HAPPEN HERE.
IT RUNS ABOUT THE STORM
TRACK, RIGHT INTO IT IS THE
STORM TRACK, THE HE VARITIVE
THE STORM AND NOW THE
COASTLINE HAS BEEN ALTERED A
A RESULT OF THE STORM.
THAT PROTECTED MANY HOMES IN
CHARLESTOWN ARE NO LONGER.
THEY HAVE BEEN, THE WIND
BLEW THEM AWAY, SO THAT
CHANGES THED FROM ZONES
AFFECTING THE PROPERTIES IN
THOSE AREAS.
BUSINESS ANYTHING THAT IS
FURTHER UP WERE THE TIDE
AREA.
SO CREATES A NEW SET OF
RISKS TO HOMES PROTECTED
THIS TIME AND MIGHT NOT BE
NEXT TIME.
ALSO BUSINESSES DEPENDING
ON THE STORM THAT IS
APPROACHING OR WINDS, ET
CETERA.
AFFECTED.
DID YOU SEE A LOT OF
BUSINESSES IN THOSE AREAS?
ON THE BEACH, THERE ARE A
LOT OF SMALL BUSINESSES
ALONG THE BEACH WHERE ARE,
RESTAURANTS THAT WERE
IMPACTED, OBVIOUSLY, THE
ROADS WERE CLOSED ALL ALONG
THE SHORELINE, SHORELINE
ROAD, PROBABLY ABOUT 4 FEET
OF SAND IN THE ROADWAY AT A
MINIMUM.
FOUR FEET.
THAT HAD TO BE EXCAVATED OUT
WITH FRONT-END LOADERS.
OF COURSE, POWER LOSS,
YOU KNOW, EVEN IF THEY ARE
FURTHER INLAND.
ANY STORM EVENT HAS A
RISK WITH WINDS, ICE, OF
CAUSING POWER OUTAGESES SO
THAT IS SOMETHING THAT CAN
IMPACT ANY STORM WHETHER IT
IS A SMALL MOM AND POP, A
GAS STATION, OR A LARGE
BUSINESS.
THOSE ARE ISSUES THAT MANY
OF THE LARGER COMPANIES WILL
PUT GENERATORS IN PLACE SO
THEY HAVE THAT AVAILABLE.
SO, WHEN THIS MIGHT BE A
TIME WHEN PEOPLE ACTUALLY
PAY ATTENTION MORE THAN THEY
HAVE THE IDEAS ABOUT
DISASTER PREP.
EMERGENCY.
IF YOU THINK OF THE BUSINESS
YOU SAW, WAS THERE ANYTHING
THAT MIGHT HAVE PROTECTED
THEM A LITTLE BIT MORE IF
THEY HAD TACK THAN STEP OR
SOMETHING SOME BUSINESSES
OTHERS?
I THINK FOR THE
BUSINESSES LANG THE
COASTLINE, THE STEPS THAT
THEY COULD HAVE TAKEN, A FEW
STRUCTURES GONE, THE
INTEGRITY OF THE BUILDING,
WOULD YOU HAVE TO HAVE
BUSINESS.
AND MOST MALL BUSINESSES
REALLY DON'T HAVE THAT IN
THE WORKS, BUT IF THEY HAVE
ALL THE DATA STORED, THEY
HAVE EMPLOYEES WITH A
BUSINESS CONTINUE OUT PLAN
IN PLACE, THEN THEY COULD
START UP BUSINESS IN ANOTHER
LOCATION TEMPORALLY UNTIL
THE CURRENT STRUCTURE IS
RESTORED AND THEY TAKE
MITIGATION STEPS TO PREVENT
IT FROM BEING FLOODED THE
NEXT TIME.
AND OBVIOUSLY, YOU
PROBABLY RECOMMEND YOU DON'T
HAVE IT ON HARD DRIVE FROM
IN THE SAME PLACE YOU GET
WELL, WHETHER THEY USE
THE CLUD ORDEAL WITH
PROFESSIONAL TO HAVE A
BACKUP STORAGE FACILITY THAT
ALL OF THEIR RECORDS
PARTICULARLY ANYTHING
DEALING WITH PERSONALLY
IDENTIFIABLE INFORMATION OF
THEIR CLIENTS, THEN ALL OF
THAT IS STORED SOMEWHERE, SO
THEY CAN RECAPTURE THAT AND
POSSIBLE.
THE WHOLE TEAM WORKING ON
THAT.
THE CYBERDISRUPTION TEAM,
WHAT IS THAT INTO RHODE
ISLAND CYBERIS RUN BY THE
RHODE ISLAND STATE POLICE WE
COORDINATED IT AND
COORDINATED THE CREATION OF
THAT WITH THE STATE POLICE
AND THERE IS A TEAM OF FOLKS
THAT GO AND THEY DO A LOT OF
BUSINESSES.
WE HAVE COORDINATED WITH THE
DIVISION OF BUSINESS
REGULATION SO REACH ALL OF
THEIR LIEIENTS IF YOU WILL
TO TALK TO THEM ABOUT
CONTINUITY, PLANNING, AND
INSURING THAT THEY UPDATE
THE SOFTWARE, THE HARDWARE
THAT PEOPLE HAVE A PLAN TO
WORK REMOTELY IN THE EVENT
OF A DISASTER.
THEIR EMPLOYEES KNOW THAT
PLAN, THEY PRACTICE THAT
PLAN, THEY HAVE CALLED TO
MAKE SURE THEY CAN CONTACT
THEIR EMPLOYEES, BUT THAT
TEAM IS AVAILABLE.
CONFERENCE.
WE HAVE A BUSINESS
CONTINUITY CONFERENCE THAT
WE ARE SPONSORING
NOVEMBER 15th.
WE ENCOURAGE ALL SMALL
BUSINESSES TO ATTEND THAT
CONFERENCE, MAKING TO GO TO
OUR WEB SITE AND THEY WILL
HAVE INFORMATION ON THERE
AND DO THE BUSINESS
EMERGENCY OPERATION CENTER
AND THE TEAM REPRESENTATIVES
WILL BE MAKING A
PRESENTTITION AND GIVING
TIPS ON WHAT TO DO FOR
BUSINESSES.
NOW, DONNA CHILDS WILL BE
THERE AND I AM SURE SHE WILL
BE TALKING ABOUT THAT IN A
FEW MINUTES.
I GOT TO ASK YOU ABOUT
CLIMATE CHANGE.
I DON'T WANT TO GET INTO
DEBATE ABOUT SCIENCE.
WE DO SEE CLEAR EVIDENCE OF
EROSION IN OUR BEACHES AND
RISING SEA LEVELS INCOME HOW
MUCH DOES THAT CONCERN YOU
IN TERMS OF RHODE ISLAND,
HOW MUCH RISK RHODE ISLAND
IS FACING IN THE FUTURE
DECADES MAYBE ON THE CLOSE
LINE WHERE THE BAY IS?
THERE ARE, UM, PEOPLE
THAT ARE FAR MORE
KNOWLEDGEABLE IN THAT AREA
TO SPEAK TO THAT.
OUR JOB IS TO PLAN FOR IT
AND COORDINATE WITH THEM.
WE HAVE TO BE READY FOREVER
CHANGING EVENTS THAT COULD
HAPPEN WHERE THEY ALL OF THE
SUDDEN, WE START HAVING MORE
TORNADOES, EARTHQUAKES, WE
ARE SEEING MORE FREQUENTLY
UPNORTH HERE AS OPPOSED TO
OUT WEST IN CALIFORNIA.
MAYBE THE APOCALYPSE.
YEAH.
ONE OF THOSE.
WE HAVE TO BE PREPARED FOR
EVERYTHING.
ALWAYS SOMETHING NEW WHICH
KEEPS THIS VERY INTERESTING
FOR MY STAFF BUT WE HAVE TO
MAKE PEOPLE AWARE OF ALL
THESE POSSIBLE EVENTS THAT
COULD HAPPEN.
CLIMATE CHANGE, WE'RE SEEING
DIFFERENCES BUT WE CERTAINLY
HAVE HAD FAR MORE SEVERE
STORMS AND OUR HISTORY IN
THE STATE GOING BACK 1938
WELL.
THIS ONE, THIS STORM HERE
SANDY CERTAINLY POSED A
THREAT EQUAL TOLL THAT OF
CAROL AND BOB.
THE WEATHER SERVICE TOLD US
THAT BEFORE IT HIT HERE BUT
WE ARE FORTUNATE IT WENT
FURTHER SOUTH.
CAN WE HAVE ANOTHER 1938
HERE OR THE FACT HE WOULD BE
MORE PREPARED AND HAVE MORE
WARNING MEAN IT WOULD NOT BE
NEARLY AS DEVASTATING.
WE SAW HOMES LOST ON THE
COASTLINE WITH THIS STORM.
THE HURRICANE OF '38.
CERTAINLY WITH DO MORE TO
EVAC WITH IT AND BE MORE
PREPARED TO BE ABLE TO REACH
PEOPLE AND HOPEFULLY FAR
MORE EFFECTIVELY IN THAT
PERIOD OF TIME.
BUT THE THREAT IS THERE.
I MEAN, THERE BEEN MANY
ARTICLES THAT WE HAVE
OVERDUE IN THIS AREA.
WE HAVE BEEN VERY FORTUNATE,
ANYTHING.
WHAT US THE MOST BASIC
THING EVERYONE AT HOME
DISASTER.
IF THERE IS ONE THING YOU
COULD LEAVE PEOPLE WITH.
WHAT SHOULD PEOPLE HAVE ON
HAND OR HAVE AT THE READY.
WHAT IS THE NUMBER ONE?
NUMBER ONE IS EVERY
SUPPLY NECESSARY FOR 72
HOURS.
WHETHER IT IS A BUSINESS,
YOU HEAD TO HAVE SUPPLIES
FOR YOUR EMPLOYERS IF THEY
ARE STRANDED AT YOUR
BUSINESS OR WHAT AREA OF THE
INCIDENT MAY BE.
NEED HAVE BASIC SUPPLIES OF
WATER AND SOME SORT OF FOOD
SUBSTANCE THERE.
BATTERY POWERED RADIO
BECAUSE IT MAY BE THE ONLY
WAY TO GET INFORMATION IF
THE PHONE SERVICE IS DOWN.
ALSO, BATTERY-POWERED
LIGHTING.
THEY INTEND TO OR TRY TO
STEER YOU AWAY FROM CANDLE
SOUS DON'T HAVE ANOTHER
DISASTER LIKE A FIRE ON TOP
OF ONE THAT WE ARE DOING.
INTERESTING.
SO YOU WANT TO HAVE BATTERY
POWERED LIGHT OTHER THAN
HAVE CANDLES.
NOW.
AT A MINIMUM BACK IN '38
THEY WERE USING HURRICANE
LAMPS THAT WERE USED WITH
OIL AND KEROSENE STONES AND
WE TEND TO GET AWAY ARE
THOSE THINGS NOW.
SO YOU WANT TO THINK ABOUT
GENERATORS FOR INDIVIDUAL
HOMES FOR BUSINESSES, SMALL
BUSINESS, THINKS ABOUT
HAVING GENERATOR POWER FOR
THE ESSENTIALIALS FOR THOSE
PEOPLE THAT HAVE SPECIAL
NEEDS IF THEY ARE USING LIFE
SUSTAINING TEE VICES THEY
WANT TO REGISTER WELL THE
REGISTRY.
THAT INFORMATION IS ON THE
WEB SITE AND IF THEY HAVE,
THESE USE OXYGEN OR THEY USE
OTHER TYPES OF
LIFE-SUSTAINING EQUIPMENT
THEY NEED TO LET THE
NATIONAL GRID OR THE POWER
COMPANIES KNOW THEY HAVE
REGISTRATIONS FOR THAT SO
THEY ARE AWARE THAT THIS
NEED TO BE RESTORED.
YOUR WEB SITE AGAIN Rs
CORRECT.
WHAT KEEPS YOU UP AT MIGHT?
WHAT IS THE BIGGEST CONCERN
AS THE PERSON IN CHARGE OF
EMERGENCY EMERGENCY IN RHODE
ISLAND?
IT IS THE UNKNOWN.
MUCH AS YOU SAID, YOU KNOW,
WE TRY PREPARE FOR THE
ALWAYS SOMETHING NEW THAT
PEOPLE ARE CREATING.
CERTAINLY, WE HAVE SEEN
TERRORISTS EFFORTS IN THIS
COUNTRY YOU WONDER WHETHER
WE ARE FULLY PREPARED NOR
AND THERE IS SOME THINGS
THAT WE TACK THE BEST STEPS
WE CAN BUT IT IS ALWAYS THAT
AREA OF SURPRISE, SO I WOULD
LIKE TO SAY THE STAFF IS
WORKING VERY HARD TO BE
PREPARED FOR EVERYTHING THAT
COULD ENCOUNTER THE STATES
SURPRISE.
IT IS UNKNOWN UNKNOWNS.
YEAH.
WE'LL GO WITH THAT.
ALL RIGHT.
WE HAVE TO TAKE A BREAK.
I WANT TO THANK TERESA
MURRAY FOR BEG HERE ON THE
FIRST HALF AND A BUSY COUPLE
OF WEEKS HERE AND MORE ON
DISASTER PREPAREDNESS AFTER
THE BREAK.
EXECUTIVE SUITE.
I AM TED NESI.
JOIN MEG NOW IS DONNA CHILDS
FOUNDER OF PRISERE AND
AUTHOR OF PREPARE FOR THE
WORST PLAN FOR THE BEST.
AND GIVES YOU A CLEAR IDEA
OF WHAT SHE IS THINKING
PREP.
BEFORE WE DIVE INTO WHAT
WHERE WE GOING TO TALK ABOUT
TODAY.
GIVE PEOPLE A QUICK SNAPSHOT
OF THE BACKGROUND.
WHY DO YOU THINK ABOUT THIS
YOU?
ARE RHODE ISLAND NATIVE.
THAT IS NO NOT WHERE YOU
THOUGHT ABOUT THIS STUFF A
I KNOW.
IT WAS INSURANCE EXECUTIVE.
I WAS BASED IN ZURRISH,
SWITZERLAND.
I WORK FORD HUGE GLOBAL
INSURANCE COMPANIES.
THEY BACK STOP THE PRIMARY.
IN THE WORLD OF INSURANCE,
EITHER NOTHING HAPPENS OR
SOMETHING REALLY, REALLY BAD
HAPPENS AND LITTLE
IN-BETWEEN THEY UNDERWRITE
THE PROPERTY CASUALTY AND
LIFE HOUSE RISKS SO LOOKED
AT RISK MANAGEMENT ISSUES ON
A DAILY BASIS AND THAT
REALLY WAS RITE CALL WHEN I
FOUND MYSELF LITERALLY AT
GROUND ZERO ON 9/11.
MY OFFICE WAS CLOSE TO THE
WORLD RAID CENTER.
YOU SAW THAT DAY, YOU ARE
WORK IN THAT AREA.
HAD REAL EFFECT IN TERMS OF
CAN DO.
I WAS IN THE WORLD TRADE
CENTER WHEN THE PLANES
STRUCK THE TOWERS AND MADE
IT HOME AND LOST ACCESS TO
MY HOME FOR MONTHS AND MY
OFFICE FOR A WEEK.
WHAT I LEARNED THAT I WAS
STATISTICAL OUTLIER IN TERMS
OF UNDERSTANDING RISK
MANAGEMENT THAT IS WHY IT IS
LESSONS THROUGHOUT BECAUSE A
LOT OF THE LAWSUITS ARE
ONE OF THE REASONS YOU
ARE HERE.
IT.
IT IS A FREE BUSINESS
CONFERENCE AND YOU WILL BE
SPEAKING AT THAT IS NEXT
THURSDAY, NOVEMBER 15,
8:00AL IN LON CON.
PEOPLE CAN REGISTER
ON-LINE.
EMA.RIDE.GHOF AND I WANT TO
HEAR FROM YOU FIRST.
WHAT DID YOU THINK?
LESSONS?
IT DID.
I THINK WE HAVE A
COMPLIMENTARY PERSPECTIVE.
TERESA WITH THE GOVERNMENT
EXPERIENCE AND THE SMALL
BUSINESS EXPERIENCE.
OONE OF THE COMMENTS
THERESA MADE, SMALL
BUSINESSES ARE CHALLENGED
BECAUSE THEY DON'T HAVE
ANOTHER FLIES GO WHEN
DISASTER STRIKES GIVEN THE
RESOURCE CONSTRAINTS IT IS
NOT COST EFFECTIVE TO LEASE
HOW DO YOU BALANCE SAFETY
AND CONTINUITY NEEDS WITH
VERY REAL LIMB FASHION ON
YOUR RESOURCES?
NOW I WANT TO GO TO THE
SKEPTICISM, TOO.
PEOPLE MAY SAY, WOW.
SHE IS BOOKED.
THIS IS IN HER INTERESTS TO
GET US SCARED ABOUT WHAT IS
GOING HAPPEN ABOUT THAT.
WHAT IS YOUR PITCH ON LIFE.
WELL, I AM IN CUMBERLAND.
WHAT IS THE PITCH TO SOMEONE
LIKE THAT WELL, ACTUALLY IT
IS NOT MY BUSINESS.
I WAS COME LET LYNN
UNRELATED LINE OF WORK WHEN
I START THE FIRST BUSINESS
IN A REALIZE IT WAS LUCKY I
HAD THIS BACKGROUNDS OR I
WOULD BE OUT OF BUSINESS.
PROJECT.
HE STARTED TO FOCUS ON IT
BECAUSE I THINK THE
EXPERIENCE CAN MOTIVATE
SMALL BUSINESS AND WHAT I
WOULD SAY TOLL THE SCEPTICS
IS I AGREE WITH YOU.
THINK FEAR MONGERING IS
COUNTER PRODUCTIVE.
I DON'T TALK ABOUT IMAGERY
LIKE HURRICANES AND TORNADO
AND TERRORISTS ATTACKS
BECAUSE HANKFULLY MOST OF US
WON'T EXPERIENCE THEM.
BUT EVERYONE WILL EXPERIENCE
HUMAN ERROR.
EVERUNWILL EXPERIENCE THE
SERVICE INTERRUPTION.
EVERYONE WILL EXPERIENCE A
HARDWARE OR SOME OTHER TYPE
OF EQUIPMENT FAILURE AND IF
YOU PREP FOR THOSE EVERY DAY
DISASTERS.
YOU WILL BE BETTER PREPARED
AGAINST MORE IMMINENT THREAT
AT A REASONABLE COST AND THE
PROCESS OF DOING THAT YOU
ARE GOING MORE PREPARED FOR
THE MORE SERIOUS THREAT SO
FOR EXAMPLE.
SOMEBODY TRIPS OVER CABLE
AND CAUSES THE COMPUTER
NETWORK TO CRASH YOU WILL
NEED TO COME BACK UP TO OVER
THE DATA SO HUMAN ERROR.
YOU WILL NEED THAT BACKUP.
WELL THAT IS THE SAME BACKUP
YOU WILL NEED IF YOU ARE
DISPLACED BECAUSE OF A
WORSE.
THINK ABOUT EVERY DAY
DISASTER.
APROP.
A.
IT COULD SUNDAY
TOUGH.
EVERYTHING IS ON YOUR
SHOULDERS SO FACING WITH
CUSTOMERS TO MAKE THE
PAYROLL AND WOW TO HAVE
BACKUPS NOR AND YOU KNOW
EXTRA PLACES GO WITH THAT
HOW MUCH, WHAT IS THE
FEASIBLE ARGUMENT.
US WHAT THE SMALLER STEP
PEOPLE CAN TAKE TO MAKE THIS
READY AS THEY CAN.
I THINK THERE ARE TWO POINTS
OF ADVICE THAT I WOULD WANT
TO OFFER TO VIEWERS AND THE
FIRST IS YOU ARE CORRECT.
IF YOU ARE ASKING THE
EMPLOYEES AND THE STAFF TO
READINESS.
THAT IS EXTRA THING TO DO
AND THEY ARE OVERWORKED WE
ARE ALL OVERWORKED BUT
WITHIN WAY TO SHOW THIS IS
TO SHOW THEM HOW THE
METHODOLOGY CAN BE BROUGHT
HOME TO MACK THE FAMILY AND
HOMES MORE STAVE.
FOR EXAMPLE IF YOU ARE
TAKING PHOTOGRAPHS OF THE
KEY ASSETS YOU MAY ENCOURAGE
TO TACK THE DIGITAL CAMERA
HOME TO TAKE PHOTOGRAPHS AT
HEM AND DOCUMENT FOR
INSURANCE PURPOSES AND
MAKING COMMUNICATION PLAN
YOU MIGHT ENCOURAGE THE
EMPLOYEES TO DO THE SAME FOR
THE SCHOOL AND FOR THEIR
CHILDREN AND AMLY.
THAT REALLY GETS VOLUME BASS
THEY SEE HOW WE ARE GOING TO
BE SAFER AND MORE RESILIENT
SO INSTEAD OF A BURDEN AND
ANOTHER THING TO DO IS
SOMETHING THAT WILL BENEFIT
EVERYONE AT HOME AND WORK.
THE SECOND THING THAT I
WOULD SAY THAT IS WHILE
THANKFULLY MOST PEOPLE WON'T
EXPERIENCE THE PRICES OF
DISASTERS BEING READY FOR
COMPETITIVE ADVANTAGE FOR
EXAMPLE MANY OF THE FORTUNE
5500 COMPANIES IS PART OF
THEIR BUSINESS PLANNING ARE
EVALUATING THE RESILIENCE OF
THEIR SUPPLY CHAINS AND
THEIR DUE DILIGENCE
CONSIDERS THEIR ABILITY OF
HOW CREDIBLE THEY ARE TO
DISRUPTION.
THE SMALL BUSINESS THAT IS
PREPPED IS MORE COMPETITIVE
TO GROW REVENUES AND GROW
EMPLOYMENT SO I SEE THIS AS
A BUSINESS DEVELOPMENT TOOL
AND AS A SOURCE OF BUSINESS
COMPETITIVE ADVANTAGE THAT
IS THE WAY I THINK IT IS TO
A SKEPTICAL SMALL BUSINESS
DO.
GOOD ARGUMENT.
WE'LL TALK MUCH MORE ABOUT
THIS AND WE HAVE TO TAKE A
QUICK BREAK BUT DONNA CHILDS
WILL BE STICK WITH ME HERE
ON EXECUTIVE SUITE.
STICK WITH US TO LEARN MORE
ABOUT HOW TO BE READY.
SUITE.
IT AM TED NESI TALKING
DISASTER PREP WITH DONNA
CHILD THE AUTHOR OF THIS
BACK AND RHODE ISLAND NATIVE
WHO SAW 9/11 FIRSTHAND IN
NEW YORK AND WERE YOU
TELLING ME OFF AIR THAT
ACTUALLY THE PLAN THAT
HELPED YOU GET THROUGH 9/11
NOT.
DIDN'T PLAN FOR THE WORLD
NO.
CERTAINLY WHEN I WAS
THINKING ABOUT WHAT WOULD BE
THE WORST CASE SCENARIO.
I COULD NOT HAVE IMAGINED
SOMETHING ON THE ACCEPT AND
THE SCALE THAT MORNING.
AND MY THINKING AT THAT TIME
WAS THE WORST THING THAT
COULD HAPPEN WOULD BE A FIRE
BECAUSE I WOULD LOSE ACCESS
LONGER.
AND SO I WAS THINKING ABOUT
INTERRUPTION DESCRIPTION
WHAT WOULD I DO IF I HAD TO
WORK REMOTELY AND AS FOR THE
PLAIN PUT IN PLACE WAS
THROUGH.
ON THE BAKES THING CAN YOU
DO CAN TELEPHONE THE BALL
LANES YOUR FAVOR.
WHEN YOU ARE WATCHING THAT
COVERAGE OF SANDY ANTHEM
PACT HERE IN RHODE ISLAND
MENTIONED.
WHAT COMES OF MINE US TO
BECAUSE OF THE EXPERTISE
SAYING I WISH I COULD HAVE
TALKED BECAUSE THEY MAY BE A
LITTLE BETTER PREPARED OR
SHOULD BE THINKING ABOUT
THAT YOU COULD HE SEE THE
LESSON WILLING S. THINK WHAT
IS SO FRUSTRATING TO ME AND
THE ARE IN WATCHED THE
NATIONAL LEARNING THAT IS
TAKING PLACE HERE.
AND WHEN WE EXPERIENCE AFTER
9/11 IN TERMS OF DISASTER
PREPAREDNESS WAS NOT NEW TO
US AND MAY HAVE GOT IN A LOT
IT IS NEW YORK.
THERE IS LITTLE THAT WE
EXPERIENCE THAT SMALL
BUSINESSES WERE AFFECTED BY
HUR KIN AND ANDREW AND
DIDN'T EXPERIENCE THAT SMALL
BUSINESSES IN NORTHERN
CALIFORNIA AND AFFECTED BY
EXPERIENCE.
WE ARE HE REPEATING THE SAME
LESSONS ALL OVER AGAIN.
WERE SIMILAR TO WHAT WE
SHAD.
THAT IS WHY I WROTE THE BACK
AND STARTED AS A CHARITABLE
ACTIVE FOR TEN YEAR IS IT IS
TOO PAINFUL AND COSTLY IN
FINANCIAL COST.
THE DETAILS OF THE EVENTS
ARE UNPREDICTABLE.
THEY ARE PREDICTABLE THE
SAME ISSUES COME UP EACH
TIME WHETHER IT IS A
TERRORIST ATTACK GOD FORBID
OR A DIFFERENT TYPE OF
HURRICANE OR TROPICAL STORM
EYE REIN.
THE PROCESS IS WITHIN A
SCOPE OF YOUR CONTROL WHEN
9/11 HAPPENED I CAN TELL
THAT YOU MORNING.
I WAS IN A BOAT WITH MY
NEIGHBOR AND HIS DOG THAT
GRABBED EVERY BOAT THEY
COULD AND BROUGHT TRUSS THE
HUDSON RIVER ACROSS TO NEW
JERSEY WHERE I STAYED FOR A
FEW MONTHS BECAUSE MY
COMMUNITY WAS CLOSED AND IT
THAT I FELT.
THE REASON I THINK I HAD
THAT CALM WAS BECAUSE I KNEW
THERE WAS NOTHING I COULD
HAVE DONE THAT I COULD GO
BACK AND SAY.
REGRET IS A PAINFUL THING TO
MINE.
IF YOU GET THERE AND SAY
THERE IS JUST FEW NAL
SPINNINGS I DIDN'T MAKE THE
TIME FOR.
IT IS A GOOD SEGUE TO.
WHEN YOU TO GO THE BUSINESS
THURSDAY.
SITE.
WHAT ARE THINGS BIG LESSONS
YOU WILL TROY HIT HOME TO
PEOPLE AT THAT?
THE BIG LESSONS I WANT TO
DRIVE HOME ARE THIS IS
ARTICLE TOOL TO MAKE YOUR
BUSINESS MORE COMPETITIVE
AND RESILIENT AND PROFITP.
WE TALKED ABOUT BECOMING
MORE COMPETITIVE TO WIN
CORPORATE CONTRACTS BY
SHOWING YOU ARE RESILIENT
AND RELIABLE.
THERE ARE OTHER BENEFITS AND
YOU CAN REDUCE THE
COMMERCIAL INSURANCE COSTS
AND DEM TRIT TO THE RISK
CARRIER YOU A BETTER RISK
A RESULT.
THAT IS RIGHT AWAY A
POSITIVE RETURN ON
INVESTMENTS WHY WOULDN'T YOU
DO IT?
I CAN ALSO SHOW HOW YOU CAN
IMPROVE YOUR BUSINESS AND
EFFICIENTLY BECAUSE IN
READIER TO DO GOOD ENDEDNESS
YOU HAVE TO UNDER YEAR STAND
HOW WELL THE BUSINESS WORKS
AND LOIT OF US DON'T.
WE DON'T KNOW WALZ THE KEY
DRIVERS ARE BUT THE PROCESS
THAT.
OKAY.
GET ONE OF THE TLC AND WE
HAVE A HALF HOUR TO DO A BIG
PROJECT.
QUICKLY AS YOU CAN GET THEM
READY FOR DISASTER.
S WHAT THE FIRST THING YOU
HIT WHEN YOU GET IN THERE
INTO I WOULD ASK THEMES WHAT
THE KEY DRIVER OF VAL FUTURE
THE BUS NEGOTIATION AND
BE WRONG.
WOULD BE KIND OF
EMBARRASSING A GOOD THING
TLC IS TAPED SO THEY CAN DED
SERIOUSLY.
ONE OF THE EXAMPLES I USE
WAS THERE WAS SOFTWARE
COMPANY IN THE WORLD TRADE
CENTER AND RECEIVED
A $25 MILLION SLUG FROM A
MAJOR NEWS MEDIA COMPANY TO
DEVELOP APPLICATIONS THAT
WOULD GO ON TERMINALS THAT
FEED TRADERS AND SO FORTH.
WHAT DO THEY DO?
WELL, THEY ENSURE THE
PROPERTY.
SO THE WORLD TRADE CENTER
BURNED DOWN AND THE
INSURANCE COMPANY PAID THEM
FOR THE OFFICE FURNITURE AND
THE HARDWARE THAT WENT AND
THAT WAS HOT THE VALUE OF
THE BUS MESS.
I WAS THEIR PROPERTY.
I WAS THE HUNDREDS OF
THOUSANDS SOFTWARE THEY HAD
WRITTEN THAT IS WHAT THEY
FIRST.
AFTER HUMAN SAFETY.
SO IF THEY WOULD HAVE BACKED
THAT YOU CODE, THEY WOULD BE
IN BUSINESS.
THE FURNITURE, YOU CAN GET
THAT LATER.
THAT IS WHAT THEY NEEDED TO
DO.
THAT CODE WAS GONE.
THAT CODE WAS GONE THEY
ARE NOT GETTING
ANOTHER $25 MILLION SO THEY
WERE LOOK AT RYICS FROM OLD
OUT-OF-DATE THAT LOST
PHYSICAL DAMAGE THAT DOESN'T
ECONOMY.
LOST EQUALS PROPERTY AND
PEDESTRIAN ACCESS IF YOU ARE
RUNNING A RESTAURANT.
LOSS EQUALS ALL KOONCE OF
THINGS.
MANY BUSINESSES FAILED AFTER
9/1 DIDN'T SUSTAIN PHYSICAL
OF COURSE.
WE HAVE A LOT OF SERVICE
SECTORS HERE AS WELL.
SO YOU CONSULT FOR THE
UNITED NATIONS INTERNATIONAL
TRAGEDY FOR DISASTER
REDUCTION AND FRIGHTENINGLY
WHAT IS THAT?
WELL, WE ARE THINKING ABOUT
DISASTERS IN THE UNITED
STATES AS A DEVELOPED
COUNTRY BUT DISEASTS ARE A
KEY PRIORITY ON THE
DEVELOPMENT AGENDA THINK
ABOUT A SINGLE EVENT LIKE
THE EARTHQUAKE IN HAITI OR
THE FLOODS IN CHINA WHERE
1 MILLION PEOPLE THAT CAN
REDUCE YEARS OR DECADES OF
ECONOMIC AND DEVELOPMENT
LINKED BY THE POOREST PEOPLE
WHO DON'T HAVE ACCESS TO
SHINES ON OR OTHER TYPES OF
SOCIAL PROTECTION AND 1:00
REDUCING DISASTER RISK IS A
KEY PRIORITY.
REAL QUICKLY.
15 SECONDS LEFT.
DO YOU SURREAL RISKS IN
RHODE ISLAND?
THIS IS A FLIES WELL I THINK
IT IS A PLACE THAT FACES
REAL RISK AND COULD BE A
ADVANTAGE.
RHODE ISLAND MOVED FROM
NUMBER 35 TO TEN.
IF RED ISLAND CAN ADDRESS
RISK MANAGEMENT AND
INSURANCE BECOMES MORE
AFFORDABLE I THINK RHODE
ISLAND MOVES FROM TONE THE
TOP LEE.
ALL RIGHT.
THE END.
THE BUSINESS CONFERENCE NEXT
THURSDAY AT COUNTRY LUB.
SITE.
HAVE.
I WANT TO THANK DONNA CHILD
AND MY GUEST TERESA MURRAY
EXECUTIVE DIRECTOR.
PREPARE FOR THE WORST.
PLAN FOR THE BEST.
TAKE TO HEART.
IF YOU MISSED THIS SHOW OR
ANY OTHER.
CATCH IT ON WPRI.COM.
SEE YOU NEXT WEEK.