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Good morning everyone and welcome to today's mobile application development program webinar.
Last week digital services innovation center at the federal CIO Council watch the program
to provide agencies the tools they need to make rate mobile products available to the
public. Before I introduce our presenter, I want to remind everyone that we will be
taking questions at the end of the presentation. If you have a question please type in the
chat box. Are presented today is Jacob Parcell, he is the manager and mobile programs at GS
eight. for mobile access to government. Jacob is also the community manager for the community
mobile practice which is a cooperative cracks in a 50 federal agencies interested in implementing
citizen products. >> Jacob.
>> Thank you Janel. I appreciate the initial induction and I appreciate everyone turned
in today. I want to keep this as brief as possible. But I do want to give you a big
overview of what we have going on in mobile application development program. As you can
see from my slide, this is really an outline of what this program does. Before we get started,
let's talk about the popularity of mobile. That is my computer trying to chime in. It's
okay. >> The mobile application row gram. Why anytime,
anywhere? The public is mobile. Comp score found this month at 59% of Americans own a
spark of. 60% of the folks out there in the U.S. own a spark form -- smart phone. People
will be accessing the Internet more by phone then computer this year.
>> Folks were saying that it will happen in 2015, it is now 2013. People will be using
phones more and more to access the Internet. The way people are using mobile is changing
the way we interact with normal media. We are using our tablets while we are watching
TV. We may be looking at Wikipedia on our tablet love we are watching lost or whatever
show you might be watching. >> Those are the sort of things that we see
changing. CSA survey found that 50% of people either plan to or might visit a federal government
website via mobile. This is a tablet or it is a phone. Anyway, I apologize, my computer
once to update. I will work as much is possible. Let's go ahead.
>> The mobile application development program was created as one of the milestone for one
of the digital strategies. Along with the federal CIO Council we decided to create these
program to help agencies get in the forefront of mobile application development.
>> One thing to keep in mind about this mobile application development platform is primarily
for interfacing and customer facing application. It is not for enterprise applications, but
I think if you are developing an enterprise application some of the things about user
experience and some of the ways of planning your mobile application for enterprise to
apply. >> So again as you can see here, it is about
making great local products. Mobile response to website, hybrid web apps and native apps.
Those are the three things we are really looking at in the mobile application program. One
thing about the program, it is not a technical platform. So it is not an environment where
you go to develop your app. the program is more about how do you create a good mobile
experience. >> What are tools you can use? Because what
we have found in our work over the last couple of years is that mobile is ever-changing.
The industry still trying to figure out, and we as government need to work together to
figure it out. The way we model this program is that we use the software life cycle model.
Or agencies can plan, launch and test mobile application.
>> They should test them before they launch them. But, the keep in mind this mobile application
development program is we are leveraging a lot of projects, products and tools used by
other agencies. I will show you how that works as we go further into the presentation. Another
key about the mobile application program is is it is in data. It is ever growing. If you're
looking for something this program you can actually go in and change it. Because we have
built a lot of tools into this program on a wiki.
>> If you are on a article and you know another piece that can be used to test it, you know
a tool to be used to test a mobile website, feel free to go at it. I will talk a little
bit about that later. All right. So, as I said, it is planned, develop, test and launch.
I will talk a little bit about the planning. I will talk about the developing pieces. I
will talk about testing pieces and I will talk about the luncheon pieces. At the end,
we will go ahead and take your questions and we can stay here as long as you need to.
>> Again, I hope my presentation does not take more than 20 minutes. There is a lot
to cover. Bear with me. the plan piece of the development program helps you build a
mobile strategy cap see what other agencies have done and use new acquisition tools to
find top mobile developers. Currently, the majority of mobile government apps, mobile
websites and native apps are on the USA .gov gallery.
>> If you're an agency just starting out mobile, we suggest that you go to the USA golf app
gallery to see how other agency have implemented this. I will give you a demo here while we
are on the screen. One moment please. This is apt site USA .gov. Let me show you some
of the apps here. >> This one does not work. My apologies. Okay.Here
is the mobile application development page. There we go. As you can see, at the TOS careers
app. You can go to the mobile apps and look at what agencies have built. Android, what
they have built on Apple, you can see what they have done on mobile web and you can also
see what they have done with blackberry. You can also see the categories of apps that have
been created. We are pulling these categories from the App Store to see what kind of reference
service. If you believe your mission is going to be best if you do a reference.
>> If you are doing utility, or native. If you are an HHS and you are looking for medical
apps that have done, are there ideas you can leverage. You can go here. Now, the next piece
of the plan section of the mobile application development program is mobile golf wiki case
studies. I just showed you some examples of apps. What if you wanted to learn how these
apps are created. >> These links are live in the slide, after
the presentation you will be able to go back into the slides and actually look at these.
Let's take a look at some of the case studies we have here. One of the popular apps out
there is the mind PSA app from the transportation security administration. What we have done
as we have talked to 20 agencies about how they created these mobile apps, mobile websites
and we have gotten their story. How they approached it what challenges I have, how they did it,
and what they learned and what they might be doing in the future. I guarantee you if
you read five or six of these, you will be ahead of the curve on a lot of folks I talk
to when they come to talk to me about mobile. >> Take a look and see if there are seven
here that you think might be mission related. Take a look at the apps gallery. Packages
starting to see what the mobile unit -- universe is looking on the federal government. Once
you have a mobile idea, you most likely will think about how you develop. One of the things
and why we keep it in plan is because we have creative contracting resources for folks to
use for their mobile efforts. >> One of the cool things that we have done
when we were building the program as we reached out to agencies that we had done that had
developed mobile application. We asked them for their public RP, they used to get contracting
dollars, what contractors to build these. We asked them for these and then we anonymize
them. >> Okay. So as you can see, this will explain
it in more to tell. We created this mobile apps, these templates. They are on the mobile
golf wiki. It is easy language that you can take an actually put into a mobile RSP. So
do you need, to need a mobile website? We have language that allows you to figure out
what you should use. What these agencies also did after they shared and collaborated, we
collaborated with these agencies after we took all of his language and put together.
We actually had agencies come back and take a look.
>> You could talk about what hybrid apps you want, in addition, you can talk about the
Key personal skills you need and you can talk about the testing, that you may need to do
to the app contracting language here for testing and contracting language here for mobile codes.
So, that is what we have. Another cool tool that this is linked to, the slides talk about,
are the RFP easy platform. It was created by FDA and presidential innovation earlier
this year and late last year that allows you to improve your tech acquisition under $150,000.
>> the blood goes into a little bit about this. What we have done is taken those templates,
that I just showed you and put them into the RPC easy tool. Are you going to the tool and
you say you want to get a mobile development contract, we have already put the wiki language
that I just showed you into that mobile, that RP easy tool. Then we have the cochairing
language in there under, in the wiki. But, what we have also done, what you get to developing,
we have created a couple of other options for you.
>> I will talk about those now. Sides, USA .gov is where you can get a fully responsive
website created for your agency. All you have to do is sign up and send us an e-mail and
we can get you started on that. Only responsive mobile ready. In addition to that, if you
already have a website, how do you use system colors that allows you to create mobile experiences?
>> One of the cool things we did and one of the cool things that agencies have done is
that agencies can share, some agencies have shared codes from their mobile development
and let me show you here. Okay. Here is the mobile code catalog. What you can do here
is what you start developing your app, you mobile website. You can come here and see
what other agencies have used. What folks have is in the private sector to develop mobile
websites and mobile application. >> We have it split up here by different frameworks,
we have it module approach and we also have testing which I will talk about an event let's
say you are looking to develop an android app. Module code for IOS. There is a federal
API SDK. If you have an API you can use this to program it. You can also just open up this
SDK and open up the coding copy it it for your own use. Use it, make updates and send
it back on the help. >> You can also model complete apps. the White
House app is here, the OSHA, part of labor, the TOL timesheet is also here. There is also
various apps here via android. These are ways that you can take this code and you can take
a look at it and see what other agencies have done. Use it yourself, even make updates to
it and send it back to us. Be on the lookout for more events around the cochairing catalog.
I wanted to see you get a look at it. >> I will share with you guys after the webinar.
So, when we talk about the user experience guidelines that we have created, we have had
a couple of events around mobile user experience. There is some great stuff about user experience
on the wiki. What user experience is is what is the motion, how do you say, the reaction
that folks get from your application. Either your mobile website or your mobile app. What
the research biases if you have two seconds to impress somebody with your app on a website.
Sounds like an exaggeration, the studies say that if you do not have a good user experience
on your application, it is most likely going to be deleted and you will never get that
user back again. >> So, one of the important things you need
to think about as you plan and develop, put in the develop functions fish you'll be able
to post users process you go. We have done a couple of events around mobile experience.
>> You can see some the tools here. Mobile usability here, books, there is a workshop,
we have all of the presentations here that you can look at. About how other agencies
approach good mobile user experience. As I mentioned, we also have oval user tools and
we have provided in the application program. >> Mobile user experience will include functionality,
but you can actually use not tools that allow you to actually mock up or your app would
look like as you are developing it and planning it. Period here is one tool we have in here
that allows you -- there are a number of tools in the application development program that
you can take. Tools response web, a lot of times you will find that we are trying to
think about where we are redundant. >> Some of the tools are also in the sharing
catalog. Also development framework tools and we have that you can access as well. So
users periods is important. We will have more experience in the coming months. Please stay
tuned. So, let's talk about testing. Make sure that your app works on all devices by
leveraging automated and in the wild testing support. Test for security and accessibility.
>> When we are talking to agencies, number of them tested but nobody had really put together
how all of those testing resources did, that are open. What we did is we leverage the wiki
again and created an app testing guideline page. Let me show you around a little bit.
>> We divided testing into four. Areas. Functionality, usability, security, privacy, accessibility
and performance. Performances how your mobile product affects a devices ecosystem.
>> Again, if you create an abnormal website that makes somebody's phone move slow, they
will either delete your app or not go to your website anymore. So you have to test the performance
of hope your app or mobile website works on the device. Let's take a look at the performance
testing here. Just to give you an idea what we have.
>> So, here are some general guidance, government guidance and rules that can guide you on performance
testing. Again, here are some resources. The web resources on how to approach performance
testing and there are testing services. These are all here as a service you pick some are
free, some are not. >> We are not favoring one or the other. They
are all here for you. Some of these tools are free, some of these allow the automated
testing where you just plug in your development code and it sends you a report telling you
how it works. We also have, I think this is very interesting, to hear, is some code catalog
testing resources. >> Let me go back to the previous page. So,
accessibility testing resource. I know we have some there. So we have all these guides,
some of these as you can use. But we also have testing scripts. We are collecting more
testing scripts. This program is organic. the Department of Labor has done, they've
given the testing scripts and allowed us to put it on a mobile code sharing catalog. Here
you go, you can actually use the mobile accessibility test script. You can send it back to the Department
of Labor, that is one of the testing resources that you can use if you need a testing script.
There are some available. We are collecting more and more, as I said.
>> the final thing, I need to give a quick shout out to Mike and the Department of Labor
who really helped us develop this code sharing catalog. We will have Mike on in a future
event in a future webinar. He will actually be our -- on wiki at 2:00 p.m. today in Washington
DC to talk about the cochairing catalog. If you registered, please let us know. Open opportunities
app testing. We may be saying, what is that? Well, what we have noticed is that the basic
testing and the automated testing is very helpful when you are in developing.
>> But, we needed in the wild testing to let us know how an app behaves once it is out
in the anywhere anytime environment. What we started to put together. , video services
innovation center is a source and testing pilot. Data from the Social Security Administration
is helping us out with the severed. David is a software tester at the Social Security
Administration. >> We appreciate his help with that. What
we are doing in a way that you can get involved on the webinar, it is only open to federal
employees at the moment unfortunately. We will take as agencies develop their mobile
Web and native apps and throwing in the pilot, we are looking at mobile web and web apps,
things with a link federal -- with a link that are live.
>> We have testers and the federal government. You have an Apple website is just rated and
want some feedback I we are doing compatibility testing. Does the app were? Some minimal usability
testing. How does this app work in the wild? Does it do what you think it does and what
does it look like? Minimal on that, pick -- capability testing. Is it working? We will send out an
opportunity to our testers and they will test your application based on what devices are
available and what type forms are available. >> We will send you the feedback. This is
a very early pilot phase and we are still working on our tests. But we have started
to talk to some agencies about testing. But what we are doing and where you can get involved
is that we are actually still looking for volunteer testers for the actual tests.
>> If you are a federal employee, you can go to this page, fill out this quick form
and let us know if you want to be a tester. Then we will get back in touch with you. We
haven't that we are still talking about agencies about testing, we are developing a processes,
but we expect to be testing and mobile websites in the next month or so. That is another opportunity
if you develop an app and want testing or if you want to get some testing experience
as a tester, you will be able to use that experience when you go to develop your mobile
application or mobile website. >> We are very excited about this program.
You are interested, please e-mail me after the presentation. All right. I only have two
more slides. I know I said I did not want to talk more than 20 minutes or 30 minutes.
I am at the 20 minute mark thank you for hanging in there. So once you have developed an application,
once you have released your mobile website, you have to do a couple of things. If you
are putting it on the Apple, android, Windows, BlackBerry. You need terms of service.
>> The wiki has terms of service information about -- for mobile. We have done a lot at
GSA but there are some mobile terms of service that you can take advantage of I will get
to in detail about this process now but I do implore you to visit this page to get a
brief overview about what is going on with the mobile terms of service. Again, you can
e-mail me about this. There is information there. You do your terms of service and then
you are in the Apple, android or other store and then you can register your app with the
USA .gov gallery. We are starting in other piece of the project that we are still very
excited about. If you're interested or if you have just developed a recent app, I federal
app, please e-mail me and I can talk to more about the registry and what it will allow
you to do is get it on the apps Gallery as well as allow you to leverage apps from other
agencies via API that our mission related to you.
>> Or your agency, so you can link to their property, or build a widget of those apps.
You are interested in that, talking a little bit about that, please send me an e-mail.
What we also do in the program at launch is we give you a mobile golf blog. Each week
we feature one mobile app or website release from the federal government. For instance
today we will be talking about Social Security .gov mobile website. Once you launch, given
the apps register, send an e-mail and let me know we are there. We are always looking,
but it is easier if you tell us you are releasing an app, then we will get you a block released
on the mobile go blog. There is a description of about 5000 folks right now. Then we can
talk about other ways we can help you promote your application via your various networks.
>> We can talk about things other folks have done commish and similar to use that have
been helpful in probe -- promoting their website or mobile app. Again, you can follow us on
mobile go, the wiki I talked about a little bit, you can get those promotion tips, tips
on the platform development. You can get a lot of stuff there that I did not talk about
their today. >> It is searchable. Take a look. He signed.
You sign-up you get an account and you see one of these pages has something that is missing
or something you want to copy, edit, whatever. If you sign up and make an account and tell
us who you are and what you are doing with mobile on your member profile page, you can
come in and start editing right away. >> Again, we will have a witness on downtown,
e-mail me if you're interested in that. Is downtown. At this point, I believe I have
allowed -- I have run out of my timeframe that I wanted to talk to you. I will turn
it over to Janel and she will let you know what you're questions are.
>> Thank you Jacob, you hit it right at 25 minutes. As a reminder we will take questions
now. We think a question please type in the chat box and I will ask Jacob your question.
Also I want you to know we will be sending a follow-up e-mail with these resources, these
great resources that Jacob has shared with us.
>> You have comments to create [ Indiscernible ] do we need to shift our mine site from web
development to mobile development, if so, how?
>> There is a good article about the mobile approach and the wiki. Mobile first, you know we really need to start the digital government
strategy. Thinking about data, information, the platform layer and the presentation layer.
As mobile, it is definitely something that is important know. But we will see new technology
after mobile that will need changing as well. >> We need to talk about this in different
ways. That is little outside of the focus of this webinar. Just starting out, we have
a webinar we did a couple of months ago. I'm going through the page of the wiki right now
and I think, think about what you currently have and how you make it more mobile, and
how do you start to think that this information layer that the digital government strategy
talks about. >> My Internet obviously as you guys know,
early in the presentation, is not being as cooperative as I would like it to be. But,
if you go to the wiki and search mobile first, there is an article on how to take the mobile
first approach. >> Even as a person say, even if you have
done a lot of stuff, you don't feel like you can turn back. A lot of agencies have mobilized
existing services. There are only a few examples of things that have been mobile from the first.
If you want to see an example of services and did not exist before mobile can't take
a look at the case studies. Look at CDC outbreak and that is how you can see how you can start
to mobilize information that has never been, information that you cannot put on a website.
>> This is our page on mobile first. We did a webinar. Really good overview of a mobile
or approach. I implore you, if you have 30 minutes during lunch, take a look at it.
>> Great. We actually don't have any other questions, Jacob. So, it was very thorough.
You have given us a lot of fantastic things to keep in mind in resources. Just to let
you all know, we are recording this webinar and we will be posting the slides and/or wording.
Please pass along to any colleagues who missed the webinar today. and again, as I mentioned,
we will be sending follow-up resources and evaluation. Please take the time to do this.
We take your feedback and account. >> The survey that Janel is sending out. We
actually ask a question about what pieces of the development program you would like
to know more about. Very much help us to inform our future webinars and future work around
the development. Please, please fill out that survey.
>> Have a great afternoon everyone. Thank you.