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Ring...Ring...Ring...Ring...Ring....
Zehrs Hartland, Melissa speaking how can I help you?
Hi Alyssa,
Um I wondered if you could help me. I bought a four liter tub ice cream today from Zehrs..
Yup
And when I got back, I was unloading it and...
The container was cracked on the bottom.
And it leaked all over my car. And I think about two liters of it all absorbed into my
carpet.
Oh...
Um...well we can replace that if you bring the receipt in. Um...I don't know if you have
the carton for that, you can just get a replacement ice cream.
Is there anything else you can do for me? Because I...I bought this I didn't expected
it to be cracked.
And, and it's absorbed into my carpet now. And I have to try to deal with this now. Cleaning
it.
No, unfortunately all we can do is replace it and refund it.
Um...there is nothing else we can do, we can't give you any extra credit or anything for it.
But this isn't my fault, that the container broke.
No, I know, but I'm not sure, it could have been broken as you were buying it or something like that.
I'm not too sure about, we can only refund it or replace it.
Is there anyone else I can speak to about this?
Uh...I can send you to a store manager if you wish.
Yes, please.
Okay, hold on.
Good evening Cynthia speaking. How can I help you?
Um hi, I bought a four liter of bucket of ice cream from you, just this afternoon and
when I arrived home, basically
the bucket itself was cracked at the bottom and it leaked about two liters of ice cream
in the carpet of my car.
Well, that's not good.
Yes it's not good.
No!
As much as it's nice you can replace the item, um the clean up itself is going to cost me
even more.
Can you just hold tight one second?
Yes.
I'm just going to grab a phone so I can hear you better.
One sec.
Hello?
Hi I'm still hear / Was it no name vanilla?
No name butterscotch ripple
Butterscotch, was it in the bunker? / Yes
Across from the meat department, like it was from a blowout?
Yes, it was in the bunker, it was the 1.99
Yea, I see them all here. None of them are cracked though / Yea.
So / It's really bad luck.
I can email you a picture if you like, if you have an email address.
I'm not saying its not cracked. I'm just saying that if there was none of them cracked in
the bin here, then...
I'm hoping that the rest of them was okay... / Well
It was just in the one bunker okay, right?
Well, it's my bad luck. The butterscotch one was the last one.
Yea, I can't see it here / I was thinking, wow, I'm so lucky. I got the last one. And
it was probably the last one because people discovered it was cracked.
I did not realize / Mm hmm...
Kay, I can definitely refund you your money on that and I can see what we can do about
the clean up (referring to the ice cream in carpet?).
Unfortunately, you never know within transit. If it's cracking or not...or
Yea, I only discovered when I got into Cambridge. Basically, I unloaded the whole car from driving
from Guelph to Cambridge.
I just had a...I just noticed a big puddle of something happening in the back.
And / Yea
It's just unpleasant, because I cannot even dry back now because there's so much traffic
now.
No...
I wouldn't bother either.
Are you a regular shopper here? Or did you just came here for...
I'm a regular shopper, I'm actually a student. So I actually took advantage of today being
Tuesday. / Discount day, absolutely.
Yea.
What is your name again?
It's Cynthia.
Cynthia? Okay.
Yea and I run the entire fresh side of the business. Um so at any point, you can come
in and I can take care of you.
Okay, so. Um. What can you do about this larger cost of a clean up. Cuz cleaning up my car
and the basic smell of dairy products in my car carpet it's going to be more of a problem.
No, I understand that, but we don't do that at store level unless it's only for chemicals.
Yea.
Yea, so if it was bleach bottle of something like that...
Yea, but is there anything you can do for me?
Like I bought this and I didn't expect your...It's Zehrs, I didn't expect to have to inspect
my items...it's...it's not like a Freshco store where they have mouldy items sometimes
in their produce.
I agree with you, again, I can only do what I am permitted to do at the store level. Umm
you can definitely contact a 1-877 number, you contact our head office.
And they might be able to do something for you.
But you cannot do anything for me? / No.
Or you cannot speak to anyone superior to you, who can help me with this.
No, that's why I'm giving you the phone number. That you can contact someone. At our head
office.
And maybe they can do something for you.
Did you want the phone number.
I guess so, yes. This is kinda disappointing because I'm a regular customer.
I 100% agree with you, but there is certain things I can do at store level. I can replace
your product for you.
Okay / That's
I can give you the phone number it's
1-877
Okay
525
525...
4762
4762...so 877-525-4762 / Yea that's
And who would I be looking to speak to? Or is this a general
General relations / line
So you would contact them and tell them what's going on.
Okay / And they will advice what they can do.
Okay.
And your name is Cynthia.
Your right!
Okay, thank you very much Cynthia. I'll give them a call. / Welcome.
And next time you're in, have them page me and I'll get your money back, okay?
Okay, thank you very much.
Your welcomed.
Buh bye
Bye.
Beep.
Useless.