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This video shows you how to find and download software and drivers for your HP product from
HP's support website.
On your computer, open the web browser of your choice.
Type www.hp.com/support into the browser's address bar and then press Enter on your keyboard.
From the HP support page, select your country and language from the lists shown..
Click Drivers & Downloads. In the Enter product name or number text box,
type in the model number for your HP product. For the purposes of this video we are using
the HP Photosmart Premium - C309a. With the model number entered, click Go or
press Enter on your keyboard. If there are multiple models of your HP product
or you type in only a portion of your model number, like c309 instead of HP Photosmart
Premium c309a, you will have to choose your product from a list.
Click the drop-down list and click to select your operating system. Then click Next.
A list of available software and driver download categories for your HP product will expand.
Some common types of available downloads are...
Drivers, which provide installation software for your HP product.
Updates, which provide updates to your existing HP software.
Utilities, which provide tools to enhance the performance of your HP product.
Locate the type of software you want to download and then click the plus icon to expand its
contents. Find the specific file or software version
you want to download. Click on the title. Click Download.
Depending on your web browser, a prompt might open asking what you want to do with the file.
If you click run, the file will download to a temporary folder and then run once downloaded.
If you click save, the file will be downloaded to a folder you specify on your computer.
After it is saved, you can run the program any time you choose. In this video, we will
click Save. Browse to the location where you want to save
the file. Make sure you save the file somewhere easy to remember so you can install it later.
We saved the file to the Desktop. The computer downloads the file to the folder
you selected. You can find additional helpful videos at
hp.com/supportvideos and on our YouTube channel, youtube.com/hpsupport.