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The University of Wales Institute Cardiff was recently ranked as the top new university
in Wales, UK lead tables.
UWIC's is always looking at to enhance the quality of the student's experience.
UWIC is well known for providing career focus
education
across a range of subjects from sports, to management to, IT and education
itself. This year's there's been pressure on our university places
and to control our intakes especially,
so the end of cycle clearing process which is the kind of
the last phase of the recruitment cycle needed to be managed properly
and needed to be managed very closely.
So we needed a system that would help us do that, on the first day of our clearing process we just did
one day
we had over 4,000 phone calls
which is obviously a huge amount. We needed to manage that properly to make sure
everybody was getting to the places they needed to get to, and decisions were being made.
So we were very pleased with the call handling, and the management of it,
and the management of
information we were getting back as well. So that was very important
and worked very well. We wanted to unified communication system that would
make lectures more accessible to students,
it was essential it was scalable
and cost effective
so that we could extend it to the 1,000+ lectures across all the other
campuses. An additional key feature was resilience which we felt was essential
for a university of this size.
We considered numerous companies, but then short listed down to three,
which we ran a retainer against. Which were Astra, Mitel, and ShoreTel.
We chose ShoreTel because the architecture is inheritanly scalable and resilient
also we found it to be
intuitive both in terms of the usage and the deployment. The systems definitely
benefiting students and staff. Our applicants, our enquirers, and our staff at the moment
they are now getting directed straight to the person who can best help them.
And if there is nobody on the phone we can leave voice messages to keep them informed
of what the situation is,
which is definitely an improvement over previous times
where they just get an unanswered phone
or they get bounced back and forth between different people
trying to find an answer to their question. It has definitely been an improvement yes.
The new communication system is absolutely integral because we have to contact a
whole range of departments here
in order to be able to answer students queries. Now we got the student
iZone students have got a one stop shop here
right on the main campus.
They can come here with any query
and know that they'll go away with an answer to that query. We've probably
had well over 6,000 inquires in the first four weeks. Now we can provide a
proactive communication strategy that would mean UWIC can punch
above its weight in the international education arena.
Solar communications are a provider of unified communication solutions communications solutions
and to businesses and organizations
primarily in the UK
we are incredibly
customer service
focused and with everything that is what we're measuring because we are one
hundred-percent committed to the best service possible for our clients.
Solar communications have been
the largest, most successful partner off ShoreTel in Europe
for the last three years. Which has been recognized with the
European partner of the year award.
What this has meant is that we have an incredible understanding off the ShoreTel
product set and what it can do.
and we've also been rewarded with a customer satisfaction award from
ShoreTel for achieving 97% on our customer installs.
Which shows that we know what we're doing when we put the equipment in.
Now in the case of UWIC they were looking for a system
that will enable them
to compete in what has become a highly competitive global
education marketplace.
They needed a solution that would give
them far greater flexibility
and enable them to communicate far more efficiently
within the organization
with their students,
and with their prospective students.
Now we can provide a proactive communication strategy that would mean that UWIC
can punch above its weight in the international educational arena.