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Hi, I'm Brett VandenBrink, owner and founder of AA Window and Gutter Cleaning.
It's likely you're watching this video because you've got some concerns about people
working on your roof, their safety and also some liability concerns.
Pardon me, just a second.
Brett here, AA Window and Gutter Cleaning, can I help you?
Oh great, great I appreciate your call.
We've been doing this for twenty five years, we're licensed and insured,
and we'll take good care of you.
I'd be happy answers to questions.
You know, a lot of people have concerns about safety and liability.
Yes we are,
insurance as well. So we are licensed and insured. We have commercial liability
insurance, as well as worker's compensation.
Worker's compensation is the more important of the two in my mind.
The biggest liability to a consumer is if somebody were to ever get hurt on your
property, you'd want to make sure that that's covered, and that's the case with us.
We're a little bit larger company, and you get some benefit from that. We have
higher levels of insurance because we do commercial work as well.
Well thats very generous, I appreciate you offering to let us use your ladder.
We're not going to use your ladder.
We have specialized equipment that we purchased specifically for doing our work.
Our ladders, we've been using the same kind of ladders for over twenty five years. We
use Werner type two extension ladders with ladder leg levelers and and stabilizer
bars.
the stabilizer bars help prevent the latter from going side to side as well as
they protect the base from coming out from underneath it.
And the leg levelers allow us to work on uneven ground.
We have some ropes and harnesses; we really buy first class equipment and we
will come fully stocked and ready to work on your house.
Yes I hear you, we work on a lot of steep roofs, and the vast vast majority of them
do not present a problem for us.
Our standard method
for getting on a steep pitched roof is to access the roof with a ladder, to throw a line
across the roof,
to anchor it on both sides, and then get on the roof in a secure a fashion and have
security the whole time we're up there. But
regardless of the situation we will figure out a safe way to work on the
roof,
and if by some slim chance we weren't able get our head around a safe way to do it,
we would get help from a lead technician,
and in a very rare case we might turn down a job, but we do a lot of jobs every day
and we seldom turn anything down.
We do work rain or shine.
We work hard not to let the weather impede our safety. We have really
good gear.
If you had a snow storm or lightning, that would shut us down,
but for the most part our gear really helps keep us safe in inclement weather. We wear
extra tough brand boots, they're boots that fishermen wear, and they have really soft
rubber soles that grip extremely well on slippery surfaces.
The guys are trained,
they are,
when we hire somebody we work hard to get somebody who's a good fit to
begin with, and we have a three week training process. We go through a
checklist of things that we want them to learn. They work with a lead technician
for three weeks,
and then after that we have a continuing quality improvement program
where we stop by randomly, and assess job sites, and make sure people are working according
to our procedures.
Well great, I'm glad we could answer some of your questions. Would you like me
to look for a spot on the calendar for you?
Well great, well pardon me one quick second, and i'll be right with you.
Hopefully thats the answer to some your questions there right on that phone
call.
Thanks so much, I hope we get to work for you.