Tip:
Highlight text to annotate it
X
Will: Beyond you know just general self care there is this tool kit called SOAR that
really kept me in this line of work and helped me feel more effective in what I did.
It sort of really saved my career, I don't think I would have been able to
stay in this line of work without, without it.
Ashley: Man I'm not looking forward to this.
Hi Daryl. Daryl: Hey! How you doing.
Ashley: Hey how you doing? Daryl: I'm doing good.
Ashley: Hey Daryl, do you want to get up and talk for a minute?
Daryl: Yes ma'am, yeah.
Will: Hey actually I might just stay here. Ashley: Okay, so Daryl I just wanted to
let you know that I got a letter in the mail that said that you were denied for
security office and... Daryl: Denied! What do you mean denied?
Ashley: Yeah, they said that you were able to do other work.
Daryl: You told me I'm going to get approved.
Ashley: Yeah, see I don't make that decision you know I don't make the decision so...
Daryl: I don't understand. I just won't talk.
Ashley: I'm just so frustrated 30th time to tell someone no.
I just wish I could understand this process.
He is disabled like I see how he's disabled.
I just I'm so frustrated because I don't know how to navigate this system I guess,
not like I thought I did. I just can't tell people no anymore.
I got into this work to help people not to tell them no.
It's too *** me. I just take it home and I just can't do
it anymore. Will: I think I lost a companion today.
I don't know. Something's got to change.
I got to talk to my supervisor about this because it's wearing on me but
that's obviously wearing on Ashley.
Dazara: Well I just kind of wanted to take the time out and grab some coffee
and just kind of see where you're at and how you're feeling about losing your case manager.
Will: Yeah, thanks Dazara. It has been a tough really tough week
and I'm not sure you know where we're going to go from here but I haven't given a little bit of thought.
Dazara: Okay.
Will: There is there this thing called SOAR that I've heard about a little bit.
It's about expediting the social security applications.
Dazara: Okay.
Will: And I know someone who's really good at it.
Her name is Kristin. She is getting all this approvals
and they are going through in a couple of months and it is like she's got some sort of like
magic touch or something like that. Dazara: Maybe we can bring her in for an interview.
Will: That would be great. I would like to talk to her about it.
Dazara: With the limited knowledge I do have about SOAR it sounds like it's
a process that going to take a lot more stuff than I'm like have or, it just sounds like
it's a bigger project that I'm able to fund to make it as great as Will is presenting.
It's really difficult to understand and also a little difficult to believe that
the success rate is as if you know it has been reported or suggested because the
overall idea behind social security is that you have to get denied the first
couple of times. Kristin: What SOAR does is it teaches
about kind of the process. How things work.
How an application goes through, the information that they need.
Dazara: But I also understand that there has to be a quite inter-kit collaboration
between different agencies and can you talk to me al little bit about that?
Kristin: Yeah, that collaboration is really important and SOAR is much bigger
than just the training and just information. It is really about the community and key
stake holders coming together to address kind of different issues related to the
process, so having the social security administration at the table,
the disability determination service is there, the representatives from the local
hospital where a lot of people are getting services and you need access to medical
record there. Will: Yeah, I know a lot of people that
Kristen mention and feel like we can bring them together.
I've known Kristin for a while.
I think she's an incredible resource and that we're lucky to even have her in for
an interview. Dazara: Okay, you're presenting it as if she
is walking in here with some kind of magic wand like she's going to fix the whole
situation and I'm not sure if all of this is going to work.
I know that this is something that you really want so you know I respect
and value your input to this agency and I want to support you in any way that I can.
So, I'll give it a chance. Will: Thanks Dazara.
Will: Hey everybody thanks so much for coming today.
To our first SOAR planning meeting. Dazara: I must be candid in saying I'm
still very concern about the amount of time that you are suggesting its going to
take to implement the SOAR process. Steven: One of the things that I found
when I have watched the processing between social workers that have been trained in
SOAR versus those who have not is that there is a significantly shorter
processing time. Dazara: One thing that I keep hearing
is that the amount of time that's added to the process because of consultative exams.
Can anyone explain or help me understand that process?
Benita: Well the whole point of the SOAR program in helping us out with this
is that when they do the application and they give us that complete medical summary as
long as the records are current and complete and that they provide the
functional assessment and information that we need we do not need to schedule the
consultative exam.
Dazara: The initial time that it takes up front with the outreach and the initial paper
work that a case manager may have to put in decreases the time for social security
and the DDS to process the claim,
making it easier and faster for this person to get a check.
Female Speaker: It is much faster than Joe just walking into the office
and filling the claim without medicals right then and there whereas on the SOAR you
have that stuff and they are able to make a decision. Benita: Yes, much faster.
Dazara: And possibly because of their income have more access to recourses.
Is that what you're saying? Steven: Absolutely, and one of the other
benefits is that once they've been approved we can actually retroactively bill for any healthcare.
Will: Well thank you guys for coming. I think we got a lot done today.